Job Overview
Location
singapore, singapore
Category
Computer Occupations
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Job Description
Roles & Responsibilities
Core Responsibilities:
Oversee and manage IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorization services, single sign-on, remote access, messaging and collaboration, enterprise mobility services, desktop and applications virtualization, end-point security, software distribution and patch management and file and print services. Review performance of EUC services with IT service providers, provide recommendations, and oversee resolution of operational issues. Inventory Control for all hardware and software within the organization. Provide technical support via phone and email and onsite, where necessary. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to end users on the status of outstanding issues within targeted Service Level. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. Handle initial classification/prioritization of the incidents.
Track the progress of resolution and provide regular updates for follow-up actions and incident. Perform user administration tasks such as creation, modification, and deletion of users. Provide support onsite for ticketing events, where required. Job Specifications:
Minimum Diploma in Computer Studies or Computer Engineering. Windows 7 & 10, Mac OS, iOS and Android OS Working knowledge of Active Directory, Office 365, including Teams, Sharepoint Online, OneDrive, Sophos (or any Antivirus software) and Intune. Understanding of basic networking Experience with office productivity, meeting room solutions, CCTV, door access and service management tools is an advantage Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members Able to support after office hours if required Provide onsite and remote End user support Tracking & documenting support activities using ticketing system (JIRA)
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