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Senior Director, APAC Sales Operations Job Opening In WorkFromHome – Now Hiring Zendesk


Job description

Join to apply for the Senior Director, APAC Sales Operations role at Zendesk

Zendesk’s mission is to power exceptional service for every person on the planet, and our Go‑To‑Market (GTM) Operations team sits at the heart of that promise.

As Senior Director, APAC GTM Operations, you will turn data into decisions and processes into growth—helping our region hit the numbers and deliver legendary customer experiences.

Overview

Zendesk’s mission is to power exceptional service for every person on the planet, and our Go‑To‑Market (GTM) Operations team sits at the heart of that promise.

As Senior Director, APAC GTM Operations, you will turn data into decisions and processes into growth—helping our region hit the numbers and deliver legendary customer experiences.

What You’ll Do

  • Champion business transparency.

    Drive a weekly operating cadence that gives Sales, Customer Success, and Finance leaders real‑time visibility into pipeline, forecast accuracy, and renewal health.

  • Run world‑class planning.

    Own annual and quarterly GTM planning—capacity models, segmentation, quotas, and compensation design—aligned with Zendesk’s global frameworks.

  • Unlock insights with AI & BI.

    Partner with RevOps and Data teams to embed AI‑powered forecasting, Clari/SFDC dashboards, and self‑service analytics that surface risks and opportunities early.

  • Elevate tooling & process.

    Translate APAC business requirements into scalable enhancements for Salesforce, Anaplan, CPQ, and our AI‑assisted GTM stack.

  • Act as a trusted proxy for the Regional Sales Leader.

    Represent APAC GTM priorities in executive reviews, steering committees, and day‑to‑day decision‑making when the leader is unavailable.

  • Lead & grow the team.

    Inspire a distributed group of sales‑ops professionals across Australia, Japan, India, and Singapore—modeling our values to lead with exceptional customer service, deliver the simplest solution, show pride in our work, and care for each other.

What You’ll Bring

  • 10+ years in GTM/Sales Operations within high‑growth SaaS, including 5+ years managing multi‑country teams.

  • Demonstrated experience leveraging AI and large language models (LLMs) in business processes to drive scale and efficiency.

  • Demonstrated success owning end‑to‑end territory & quota design, sales compensation, and forecast governance for >$300 M ARR business.

  • Expertise with Salesforce, Clari (or equivalent), Tableau/Looker, and advanced Excel/SQL; Anaplan a plus.

  • Strategic mindset balanced with a bias for action—you synthesize complex data into clear choices, then drive execution.

  • Executive‑level communication skills and a knack for influencing cross‑functional partners.

  • Passion for coaching diverse talent and fostering an inclusive, psychologically safe culture.

Work Arrangement

Hybrid: Our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration—while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week.

The specific in‑office schedule is to be determined by the hiring manager.

About Zendesk / Diversity & Inclusion

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to with your specific accommodation request.

Seniority level

  • Director

Employment type

  • Full-time

Job function

  • Other

Industries

  • Software Development, IT Services and IT Consulting, and Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Zendesk by 2x

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Required Skill Profession

Management & Leadership


  • Job Details

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Unlock Your Senior Director Potential: Insight & Career Growth Guide


Real-time Senior Director Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Director in WorkFromHome, Singapore, highlighting market share and opportunities for professionals in Senior Director roles.

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Are You Looking for Senior Director, APAC Sales Operations Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior Director, APAC Sales Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Director, APAC Sales Operations?

Key qualifications for Senior Director, APAC Sales Operations typically include Management & Leadership and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Director, APAC Sales Operations Job Success

Zendesk interview tips for Senior Director, APAC Sales Operations

Here are some tips to help you prepare for and ace your Senior Director, APAC Sales Operations job interview:

Before the Interview:

Research: Learn about the Zendesk's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Director, APAC Sales Operations interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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