Senior Director, Head of Clients, Singapore

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.

Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader.

Join us today and experience Life at Visa.

Job Description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.

Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader.

What a Sr. Director – Head of Clients does at Visa:

As Senior Director – Head of Clients, Singapore, you will be at the helm of transformative change, shaping the future of payments and forging powerful connections across the region.

 You will lead Visa's client relationships and shape the future of payments in a rapidly evolving market.

You will drive innovation, leverage technology, and build strategic partnerships to deliver tailored solutions for clients, growing Visa's influence and market share.

In this role, you will set clear goals, foster collaboration across regional and global teams, and lead a high-performing team dedicated to operational excellence and client satisfaction.

Your leadership will help set industry standards and position Visa as the preferred partner in a digital world.

You will identify new business opportunities, mitigate risks, and execute strategies that strengthen existing partnerships.

This is your chance to make a significant impact — fueling progress, driving revenue, and helping define Visa's leadership in Singapore's dynamic payments landscape.

This role has a broad focus across Visa's three strategic areas:

Core – Consumer Payments: increasing Visa's share by delivering seamless and secure payment solutions that meet the everyday needs of consumers.

Commercial & Money Movement Solutions - B2B & Corporate Payments: providing businesses with efficient and reliable payment systems to streamline their operations and enhance their financial management.

Value-Added Services:  offering a suite of innovative services such as Advisory, CyberSource, Loyalty Solutions, Data, and Risk solutions to help clients optimize their operations and drive growth.

Additionally, the Head of Clients will focus on:

• Strategic Execution: Translate Visa's long-term strategy into specific, actionable objectives and plans for the market, ensuring alignment with key Visa stakeholders.
  
  
• Building Strong Partnerships: Cultivate and maintain strong, trusted relationships with key client stakeholders, understand their business objectives to drive cross-selling of Visa's comprehensive suite of products and solutions.
  
  Proactively manage client expectations, address concerns effectively and consistently exceed client satisfaction goals.
  
  
• Driving Market Growth: Drive revenue and commercial growth by exceeding targets, identifying new business opportunities and out of scope projects, upselling, cross-selling and expanding existing client relationships.
  
   Develop and execute client development strategies and revenue objectives to increase personal consumption expenditure (PCE) penetration, Visa seller volume, market share, and data processing revenues.
  
  
• Identifying Opportunities and Mitigate Risks: Focus on the development of medium-term account plans.
  
  Structure and model commercial deals that promote growth while identifying and mitigating commercial risks.
  
  
• Inspiring and Leading: Build, lead and mentor a high-performing team, fostering a collaborative, supportive, and results-driven culture.
  
  Champion client-centricity, accountability, and continuous improvement to implement targeted go-to-market strategies to reach both traditional and new segments.
  
  
• Collaboration & Innovation: Foster a culture of collaboration and innovation within the pod, encouraging the team to share best practices, explore new technologies, and contribute to the agency's thought leadership.
  
  

Why this is important to Visa

By executing these priorities, Visa will further empower its clients to unlock new opportunities, accelerate growth, and maintain a competitive edge in an ever-evolving financial landscape.

 The Head of Clients plays a pivotal role in shaping the future of payments and commerce, driving innovation while championing the needs of clients at every turn.

This leadership is crucial to Visa's mission of delivering exceptional value, cultivating lasting partnerships, and setting industry standards for excellence and reliability.

Through strategic vision and collaborative execution, Visa continues to lead the way in transforming how businesses connect, transact, and thrive on a global scale.

Qualifications

Qualifications
What you will need:

• 15+ years' experience leading high-performing sales and account management teams in complex, fast-paced environments.
  
  
• Proven ability to build and manage major commercial partnerships in payments, financial services, digital, or fintech.
  
  
• Thorough knowledge of global and regional payment networks, operations, and regulatory requirements.
  
  
• Deep expertise in Singapore's financial and digital landscape, with a strong customer-first approach.
  
  
• Growth mindset and commitment to developing innovative, customer-centric solutions.
  
  
• Strategic thinker skilled at leading change, driving results, and inspiring teams.
  
  
• Collaborates seamlessly across product, marketing, technology, and client success teams.
  
  
• Outstanding executive communication skills so as to serve as a spokesperson for fintech, innovation, and strategic partnerships within Visa and across the industry
• Strategic, analytical thinker who consistently challenges the status quo and inspires the team to reach new heights, a true change agent

What will also help:

• Previous experience in leading a transformation agenda with a large Multinational company with proven track record of success.
  
  
• Understanding of the technical aspects of digital payment solutions to effectively communicate with clients and internal teams
• Familiarity with Visa's adoption of Gen AI in the context of digital payments use cases to effectively communicate their benefits to clients and stay ahead of industry trends
• As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.
  
  Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.
  
  The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.
  
  As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
  
  
• At Visa, your individuality fits right in.
  
  Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.
  
  We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
  
  

You're an Individual.

We're the team for you.

Together, let's transform the way the world pays.

Additional Information

Visa is an EEO Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Required Skill Profession

Other General