Senior Director of Global Measurement Solutions Lifecycle Services

Job description

Job Summary

Emerson is seeking a strategic leader to drive the transformation of our Global Lifecycle Services (LCS) business, a product line within the Measurement Solutions Business Unit.

This role will lead operational excellence, digital innovation, and customer-centric growth across a global installed base of 16M+ instruments and solutions.

You will be responsible for overseeing lifecycle services across our global operations, ensuring seamless coordination between service centers and contract management functions.

The successful candidate will drive operational excellence by integrating these areas to deliver consistent, high-quality support and value to our customers worldwide.

This role can be based in any Emerson location.

If you are looking to join an industry leader, we would love to hear from you

In This Role, Your Responsibilities Will Be:

• Leading the business strategy for the Life Cycle Services business.
  
  
• Owning the P&L and driving growth toward a ~$250M target.
  
  
• Deploying a global digital service platform to enhance customer responsiveness and engagement, while leveraging AI insights to monetize the installed base and unlock significant incremental service revenue.
  
  
• Championing a safety-first culture with 100% job safety alignment and zero recordable incidents, while optimizing the global service footprint across 10+ centers to improve responsiveness, repair, and calibration capabilities.
  
  
• Building specialized capabilities in annual recurring revenue service contracts and solution-as-a-service models.
  
  
• On the customer and market front, launching digital engagement tools that enable <24-hour quote turnaround and seamless RMAs, while driving competitive displacement revenue through strategic service positioning and off-the-shelf fulfillment.
  
  
• Expanding the recurring revenue portfolio through reliability and managed services.
  
  
• Strategically, overseeing the establishment of new service centers in Doha, Talegaon, Singapore, and Brazil, standardizing global RMA processes and inventory systems, targeting the Offshore Floating Production market for annual contract potential, and deploying new software capabilities to scale service agreements and ARR tracking.
  
  

Who You Are:

You proactively develop relationships with a wide variety of people.

You build immediate rapport even when facing difficult or tense situations.

You understand interpersonal and group dynamics and react in an effective manner.

You engage input from others constantly and listen with empathy and concern.

You maintain frequent interactions with a broad stakeholder network.

You take a proactive approach to shape and influence stakeholder expectations.

You serve as a liaison between different stakeholder groups.

You effectively align the interests of multiple, diverse stakeholders.

You consider multiple and varied viewpoints when addressing problems and opportunities.

You think globally and excel at viewing issues on a worldwide basis.

You develop cutting edge scenarios to deal with the global uncertainties the organization will encounter.

For This Role, You Will Need:

• Bachelor's in Engineering; MBA preferred
• 12+ years in industrial services, including 7+ years in senior leadership
• Proven P&L management of $100M+ service businesses
• Experience leading digital transformation in field service operations
• Global leadership across matrixed organizations
• Authorized to work in the United States without sponsorship now and in the future.
  
  

Preferred Qualifications That Set You Apart:

• Expertise in measurement instrumentation or process automation
• Experience transitioning to outcome-based service models
• M&A integration and harmonization of service operations
• Strong customer engagement in petrochemicals, oil & gas, or utilities
• Strong background in lifecycle services across the automation sector, with expertise in delivering customer-focused solutions
• Experience overseeing P&L operations in service-based businesses, ensuring financial performance and sustainable grow
• Oversight of lifecycle service activities spanning global operations, service center functions, and contract management within the business

Our Culture & Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.

We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.

Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.

Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing.

We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more.

Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable.

And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet.

You'll contribute to this vital work while further developing your skills through our award-winning employee development programs.

We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large.

We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do.

So, let's go.

Let's think differently.

Learn, collaborate, and grow.

Seek opportunity.

Push boundaries.

Be empowered to make things better.

Speed up to break through.

Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software.

Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.

Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson.

Join our team – let's go

No calls or agencies please.

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