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Urgent! Senior Escalation Support Engineer - Americas Job Opening In Singapore, Singapore – Now Hiring Camunda Services GmbH
Camunda is the
leader in enterprise agentic automation, orchestrating complex business processes , including high-value knowledge work, across agents, people, and systems.
By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes.
Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda
to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
As a fully remote, global company, we’re rewriting the rules of modern business.
Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a
Great Place to Work , and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team.
If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.
What you'll be doing
Advanced Troubleshooting: Address and resolve complex technical issues
Collaborate and work closely with engineering, product and support teams
Identify the underlying causes of critical issues and improve processes to prevent recurrence
Be the point of contact for high-severity or escalated customer cases, ensuring clear communication and satisfactory resolution
Provide critical issue response by connecting extensively with customers on live calls
What you bring
Ability and/or willingness to use our product
4 or more years of technical experience with Camunda or similar products
Hands-on working experience with Java/J2EE.
Able to troubleshoot Java/Spring based applications
Able to build simple Java/Spring boot based projects for the purpose of replicating the issue
Experience in working with one of the build automation tools such as Maven, Gradle
Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
Experience with one of the Relational Databases such as Postgres, MySQL, SQL Server (able to write simple SQL queries, analyze data in database)
SaaS/Cloud Product Support experience
Aptitude for quickly understanding complex technical issues, understand a Customer’s expectations, products and underlying architecture
Outstanding communication skills including the ability to match a Customer’s communication style and de-escalate stressful situations
What We Have to Offer
Compensation
We offer competitive, fair, and transparent compensation.
Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.
The Annual Total Target Cash
(base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market.
Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:
United States: $128,500.00 to $212,000.00
Germany: €83,000.00 to €137,300.00
United Kingdom: £80,700.00 to £132,700.00
Singapore: S$159,600.00 to S$239,300.00
If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.
Equity:
We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).
Benefits & Perks
We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based.
Our benefits are globally designed and locally delivered where applicable.
Remote & Flexible:
Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
In Person Connection:
We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundi.
Health & Wellbeing:
Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.
Financial Security:
Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
Professional Growth:
Up to $1,000 per year for self-driven learning: courses, certifications, books, you decide!
More of what we offer globally & in your country can be found here.
We are an equal opportunity employer.
All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law.
We look forward to your application!
Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!
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Unlock Your Senior Escalation Potential: Insight & Career Growth Guide
Real-time Senior Escalation Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Escalation in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 29371 jobs in Singapore and 26059 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior Escalation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Camunda Services GmbH is currently hiring and seeking a Senior Escalation Support Engineer Americas to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Escalation Support Engineer Americas Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Camunda Services GmbH adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Escalation Support Engineer Americas Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Escalation Support Engineer Americas typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Escalation Support Engineer Americas interview at Camunda Services GmbH, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Camunda Services GmbH's products or services and be prepared to discuss how you can contribute to their success.
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