Main Duties and Responsibilities
Attend to alumni’s queries and feedback via various communication channels and face to face interactions in a timely manner.
Manage the alumni database and ensure timely updates of alumni records.
Develop strong alumni network and lead in planning and executing local and overseas engagement activities.
Manage and ensure online social media engagement as well as corporate website information updates on alumni services and initiatives.
Work on featuring alumni success stories regularly.
Track effectiveness of all aspects of alumni engagement and benchmark against best practices.
Prepare and review the services/platforms currently offered to alumni and develop new offerings.
Seek regular feedback from Alumni Focus Group Discussions and surveys on needs and expectations of alumni.
Connect Alumni’s companies to Career Services Team for employment/outreach opportunities.
Manage the budget resources for all alumni activities.
Provide required statistics and reports.
Work with recruitment teams to promote PSBA programmes for alumni’s progression and upgrading.
Any other ad-hoc duties as required by the company from time to time.
Requirements
Degree in any field with 5- 8 years of experience
Strength in relationship building and management.
Good accountability to drive the team towards the targets set.
Able to initiate ideas in improving the student experiences and work in a team orientated environment.
Possess good communication and interpersonal skills.
Ability to do in-depth engagement amidst various groups of alumni.
Willing to work on evenings/ weekends where required
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