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Senior / Executive Assistant, Education (6 months contract) Job Opening In North East Community Development Council – Now Hiring Yayasan MENDAKI


Job description

Job Summary
The Executive Assistant (MTS) is responsible for identifying and attending to customer needs and expectations, delivering service requests, ensuring the customer receives an exemplary service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution, via all front-facing channels (hotline, walk-ins & Contact Us webform).

He/She is also responsible for rendering largely administrative and logistical support to ensure smooth operationalisation of the organisation's products, interventions and services.

He/She must assist in data collection and clean-up for compilation of data reporting.

He/She typically is expected to work between 8:30 a.m. to 6:00 p.m. on weekdays in an office environment.

However, he/she may be required to work over weekends and public holidays to ensure backlog is cleared.

Meticulous and analytical, he/she is required to explore alternative solutions and analyse feasibility of plans.

He/She is expected to work independently and coordinate closely with internal and external stakeholders to implement new processes, to come up with innovative solutions and achieve greater efficiency.

Although he/she is expected to work in an indoor environment, he/she may need to travel to satellite centres/external venues for meetings.

He/She is eager to serve others, has excellent organisation and administrative skills and can adapt to using various systems and forms of technology.

Key Responsibility Areas

Administrative Support

1)    Support District Officers to gather key information from customers and perform back-end registrations

2)    Perform data entry for bulk student registrations

3)    Checks / verifies documents (eg, payslips, students' grades, etc) submitted by customers

4)    Checks / verifies invoices for payment processing.

5)    Collates and cleans up data for analysis and / or projections.

6)    Supports District Officers (DOs) in following up with centres to ensure all report submissions are timely and complete.

7)    Supports District Officers in the procurement of letter shopping services when required.

8)    Render logistical support for packing of books/collateral/ uniforms and support order collation when required.

9)    Documents all work processes under his/her scope.

Customer Service

1)    Ensure all calls received via the hotline are attended to within 5 working days.

2)    Ensure all cases received via the Contact Us webform are attended to within 5 working days.

3)    Ensure end-to-end case resolution with follow-ups in between.

4)    Ensure follow-ups with customers on outstanding payments.

Requirements

  • 2 – 3 years with relevant experience preferred.

  • A diploma in Business Administration/Operations Management/Accountancy or other related disciplines is preferred.

  • Those who have held positions as School Programmes Executive or CCA Programmes Executive would have an added advantage.

  • Good interpersonal skills and ability to manage stakeholders across different levels.

  • Meticulous, detail-oriented and organised.

  • Good problem-solving skills with a high sense of ownership.

  • Able to work independently and within a team.

  • Task-oriented individual with a good ability to multitask.

  • Knowledge of Microsoft Office applications and proficiency with Excel will be an asset.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Executive Potential: Insight & Career Growth Guide


Real-time Senior Executive Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Executive in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in Senior Executive roles.

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7318 Jobs in North East Community Development Council
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Yayasan MENDAKI adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior / Executive Assistant, Education (6 months contract) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior / Executive Assistant, Education (6 months contract)?

Key qualifications for Senior / Executive Assistant, Education (6 months contract) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior / Executive Assistant, Education (6 months contract) Job Success

Yayasan MENDAKI interview tips for Senior / Executive Assistant, Education (6 months contract)

Here are some tips to help you prepare for and ace your Senior / Executive Assistant, Education (6 months contract) job interview:

Before the Interview:

Research: Learn about the Yayasan MENDAKI's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior / Executive Assistant, Education (6 months contract) interview at Yayasan MENDAKI, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Yayasan MENDAKI's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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