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Senior Executive, Customer Service Data Analyst Job Opening In North West Community Development Council – Now Hiring RecruitFirst Pte. Ltd


Job description

Be part of a dynamic team for one of Singapore's leading retail groups

Do you have experience in Data Analysis, Reporting & System Maintenance?

Apply now

Job Description

We are seeking a highly motivated and detail-oriented Service Analytics Executive to cover maternity leave.

The successful candidate will be responsible for supporting our Customer Service operations through data analysis, reporting, and system maintenance, primarily focusing on Zendesk and Robotic Process Automation (RPA) initiatives.

This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to collaborate effectively with various stakeholders.

Key Responsibilities:

  • Manage and maintain Zendesk accounts, including store and workflow setup, and ensure efficient license utilization.

  • Develop, maintain, and update custom BigQuery queries for Zendesk data and various operational dashboards.

  • Serve as a Subject Matter Expert (SME) for Zendesk-related workflows and automations.

  • Support and consult on RPA projects, including creating and maintaining RPA workflows in collaboration with the development team.

  • Lead innovative CS projects such as Voicebot and Chatbot.

  • Prepare and update monthly Customer Service performance reports.

  • Conduct ad-hoc data analysis to support business decision-making.

  • Oversee webform updates and troubleshoot issues with developers.

  • Ensure reporting mechanisms are in place and maintained for new Zendesk workflows.

Requirements:

  • Min.

    Diploma/Degree in a related field.

  • Proven experience in data analysis, reporting, and dashboard creation.

  • Familiarity with Zendesk or similar customer service platforms.

  • Experience with SQL querying, preferably in BigQuery.

  • Understanding of RPA concepts and workflow management.

  • Strong attention to detail and accuracy.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and manage multiple priorities.

  • Proactive problem-solver with a continuous improvement mindset.

  • Singaporeans Only.

Apply today and be part of a dynamic team for one of Singapore's leading retail groups

Interested applicants -> Simply click apply below with your updated resume :)

We regret to inform that only shortlisted candidates will be notified

Thank you

Ng Shirlyleen (R
RecruitFirst Pte Ltd (E.A.13C6342)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Executive Potential: Insight & Career Growth Guide


Real-time Senior Executive Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Executive in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in Senior Executive roles.

52174 Jobs in Singapore
52174
7182 Jobs in North West Community Development Council
7182
Download Senior Executive Jobs Trends in North West Community Development Council and Singapore

Are You Looking for Senior Executive, Customer Service Data Analyst Job?

Great news! is currently hiring and seeking a Senior Executive, Customer Service Data Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RecruitFirst Pte. Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior Executive, Customer Service Data Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Executive, Customer Service Data Analyst?

Key qualifications for Senior Executive, Customer Service Data Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Executive, Customer Service Data Analyst Job Success

RecruitFirst Pte. Ltd interview tips for Senior Executive, Customer Service Data Analyst

Here are some tips to help you prepare for and ace your Senior Executive, Customer Service Data Analyst job interview:

Before the Interview:

Research: Learn about the RecruitFirst Pte. Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

To prepare for your Senior Executive, Customer Service Data Analyst interview at RecruitFirst Pte. Ltd, research the company, understand the job requirements, and practice common interview questions.

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