Job Description
The successful candidate will be part of the Business Analytics Department within the Customer Experience Division.
Key Responsibilities
Lead and develop customer-centric analytics initiatives (i.e. data ingestion, dashboards creation and enhancements, application of statistical and data science models)
- Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements, based on Agile Kanban methodology
- Perform analytics and statistical work using tools like Tableau, Alteryx, Python, Gen AI to gain insights and identify focus areasDrive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
- Engage BUs and stations on their requirements to develop insightful Tableau dashboardsApply analytics on business problems and hypotheses using CDm data and other datasets to develop insights and recommendations for Business UnitsCollaborate with BUs on transversal initiatives to improve customer experience, and support the data analyses required.
For candidate with Data Science background, an optional path of direct Data Science involvement in customer-centric initiatives, on project basis, can be explored.
Requirements
Has a Bachelor’s degree.Data/Business Analytics related disciplinesGenAI knowledge and practical experience on prompt will be an advantageProficiency in Tableau, Python, Gen AI, SQL and advanced Excel will be essentialAnalytical, problem solving, collaborative, presentation skills are essential.