Job Purpose
The staff is responsible for managing the assigned functions in OSS-General Services.
Duties and Responsibilities
Primary Responsibilities and Duties (80%)
Manages the operation and systems, as well as reviews and improvements of the functional units in OSS-General Services, including Security & Carpark Management, and ensures the clear administration of carpark policy.
Manages service vendors' performance in terms of maintenance, breakdown response and cost of service of key systems (Card access, CCTV, Carpark, walkie talkie).
Ensures proper maintenance of the overall master key and the process of key issuance, audit and changes.
Reviews Code Black, feedback, Ehor cases raised and recommends improvements and changes where necessary.
Works with Queenstown NPC for the investigation and review of cases reported from NUH, taking necessary actions to help the hospital reduce them.
Participates in the KRWSSWG team to promote and enhance security awareness and support.
Conducts regular dialogue sessions with staff.
Handles service feedback and reviews/improvements to the services.
Reviews and proposes new initiatives to improve the services.
Ensures timely review of service/lease/license contract terms and costs of services/contracts.
Works with the various functions’ staff and other NUH departments on service improvement initiatives.
Works with the various functions to manage and review the feedback/incidents and ensure corrective action and necessary follow up on discipline or workflow updates.
Assists with the department’s logistics, equipment and services, including procurement, inventory, payments and record management.
Assists with the review and updating of the department’s policy, SOP documents, Emergency Response plan for the department and financial budgeting.
Secondary Responsibilities and Duties (20%)
Handles staff development and discipline.
Timely completion of assigned projects within approved budget amount.
To review training plan of direct staff.
Maintenance of respective functional unit’s SOPs and documentations.
Performs any other duties assigned by Supervisor.
Job Specification/Requirements
Minimum Bachelor’s Degree (Public Safety and Security, Engineering)
Relevant working experience.
Service oriented and customer focused.
Good communication and interpersonal skills.
Good analytical and process skills.
Office hours: Mon-Thur : 830am to 6pm, Fri : 830am to 530pm
#J-18808-Ljbffr