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Urgent! Senior Executive (Service Analytics) (Ref 26172) Job Opening In North West Community Development Council – Now Hiring Jobline Resources Pte Ltd
Responsibilities
• Manage and maintain Zendesk accounts, including store and workflow setup, and ensure efficient license utilization.
• Develop, maintain, and update custom BigQuery queries for Zendesk data and various operational dashboards.
• Serve as a Subject Matter Expert (SME) for Zendesk-related workflows and automations.
• Support and consult on RPA projects, including creating and maintaining RPA workflows in collaboration with the development team.
• Lead innovative CS projects such as Voicebot and Chatbot.
• Prepare and update monthly Customer Service performance reports.
• Conduct ad-hoc data analysis to support business decision-making.
• Oversee webform updates and troubleshoot issues with developers.
• Ensure reporting mechanisms are in place and maintained for new Zendesk workflows.
Requirements
• Bachelor / Diploma in Computer Science with 2-3 years proven experience in data analysis, reporting, and dashboard creation.
• Familiarity with Zendesk or similar customer service platforms.
• Experience with SQL querying, preferably in BigQuery.
• Understanding of RPA concepts and workflow management.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proactive problem-solver with a continuous improvement mindset.
Shortlisted candidates will be offered a 6 month agency contract employment.
Licence no: 12C6060
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Unlock Your Senior Executive Potential: Insight & Career Growth Guide
Real-time Senior Executive Jobs Trends in North West Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Executive in North West Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 51781 jobs in Singapore and 7182 jobs in North West Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Senior Executive roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Jobline Resources Pte Ltd is currently hiring and seeking a Senior Executive (Service Analytics) (Ref 26172) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Executive (Service Analytics) (Ref 26172) Jobs North West Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Jobline Resources Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Executive (Service Analytics) (Ref 26172) Jobs Singapore varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Executive (Service Analytics) (Ref 26172) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Executive (Service Analytics) (Ref 26172) interview at Jobline Resources Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Jobline Resources Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
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