Reporting to the GEM Discoverer unit under Office of Global Education and Mobility (OGEM), the incumbent is responsible to provide student support services and promote OGEM short-term overseas immersion programmes to NTU undergraduates.
We are seeking a resourceful and experienced candidate with a strong background in student support administration and operational processes to join the Short-Term Programme team.
In this multifaceted role, you will be responsible for student engagement and support services, programme reporting, and data analysis.
This position requires a detail-oriented individual with strong organisational skills, a flair for effective spoken and written communication, and the ability to analyse and improve operational processes.
Key Responsibilities:
Student Advisory and Services:
Perform full spectrum of student advisory and services, including conducting clinic sessions and giving information talks, application processing, submitting nomination to partners, providing post-acceptance and pre-departure services and advices.
- Provide support and guidance to outbound NTU students and inbound international students for the duration of the programme.
- Handle collection of programme fees from students and ensure timely processing of payment to overseas service providers, vendors and agencies.
- Manage role base mailboxes and address inquiries from students and partner universities promptly and accurately.
Academic Services:
Class scheduling for NTU courses offered for the inbound summer programmes and facilitate the course registration and marks submission processes.
- Update programme information on NTU short-term overseas immersion opportunities and inbound summer programmes.
- Advise NTU students on course matching, manage transcripts and coordinate credit transfer procedures with NTU colleges and schools.
Data Reporting:
Maintain accurate and complete student data and prepare reports for timely reporting to management.
- Solicit students' feedback through surveys, analyse the findings and prepare reports on NTU students' overseas exposure and international students' study stint at NTU.
- Financial Aid: Administer funding opportunities provided by OGEM and coordinate with NTU Shared Services to facilitate the award and disbursement of travel awards and scholarships.
- Process Innovation: Propose enhancements to streamline work processes and improve operational efficiency.
- Procurement: Advise and provide administrative support to team on all procurement matters.
- Event Support: Provide support during events such as orientation, student engagement sessions and NTU SummerFest, and student outreach and publicity initiatives.
- Ad-hoc projects and administrative tasks as required.
Candidate Requirements:
- A bachelor's degree or postgraduate qualification in any discipline.
- At least 3 to 4 years of professional experience, with a minimum of 2 years in student services or international relations, preferably within an Institute of Higher Learning.
- Excellent interpersonal skills with outstanding verbal and written communication skills.
- IT savvy with ability to quickly adapt to NTU systems and platforms.
- Proficient in Microsoft Office Suite, particularly in Excel.
- Good time management, organisational and problem-solving skills.
- Self-motivated and able to work well under pressure and meet tight deadlines.
- Service oriented, people-focused with a proactive and positive work attitude and enjoys working with students (outbound NTU students and inbound international students from different countries and diverse cultural backgrounds).
- Flexible and adaptable to change, able to thrive in a fast-paced and dynamic environment.
We regret that only shortlisted candidates will be notified.