Senior Executive/Assistant Manager – E commerce Digital Operations, Asia Pacific

Job description

Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for a Senior Executive/Assistant Manager - E-commerce Digital Operations, Asia Pacific to be based in Singapore.

About the Job:

The Senior Executive - E-commerce Digital Operations, Asia Pacific plays a critical role in supporting APAC markets on the Clarins online platform, while also contributing technical expertise to both regional and local ecommerce initiatives.

This position is not only essential for maintaining the stability and performance of our ecommerce ecosystem but also instrumental in driving the ambitious growth of online sales across the region.

Acting as the go-to technical contact for APAC countries, the specialist is expected to respond to requests swiftly and effectively, taking full ownership of issues and proactively identifying opportunities for improvement.

An entrepreneurial mindset is key — the ideal candidate will take initiative, suggest enhancements, and look beyond the immediate task to deliver long-term value.

This role is also part of the Global Digital Technical team, requiring close collaboration with global counterparts for knowledge sharing, issue resolution, and escalation when needed.

Success in this position depends on strong cross-functional collaboration, openness to share expertise, and the ability to work seamlessly with diverse ecommerce stakeholders across markets.

A strong team player with a solution-driven attitude and a passion for continuous improvement will thrive in this dynamic environment.

Front-End Development & Content Asset Creation

• Create, update, and manage HTML, CSS, and JavaScript components for web content and UX enhancements during regional & local Ecommerce campaigns
• Build content assets using SFCC Business Manager (e.g., content slots, content assets, promotions, campaigns, page designer).
  
  
• Design regional and local campaigns pages and features based on business requirements and ensure designs are aligned with brand's style guidelines.
  
  
• Support market teams in implementing digital campaigns and regional initiatives.
  
  
• Ensure all updates meet brand guidelines, SEO best practices, and are optimized for mobile and cross-browser compatibility.
  
  
• Partner with Ecommerce, CRM, and marketing teams to implement engaging, on-brand user experiences.
  
  

Technical Support & Operations

• Provide first-level technical support to APAC markets for SFCC-powered eCommerce websites.
  
  
• Monitor and maintain a portfolio of regional websites, ensuring smooth operation and performance.
  
  
• Manage and triage issues through our internal ticketing system, collaborating with global, regional, and market teams.
  
  
• Troubleshoot site-related issues and escalate where necessary, maintaining ownership from identification to resolution.
  
  
• Assist in testing new features, releases, and third-party integrations to ensure high-quality deployments.
  
  
• Maintain and improve internal tools, system documentation, and technical roadmaps.
  
  

Technical Referent

• Escalate functional and technical questions if required, while maintaining ownership on providing subject matter expertise for functional and technical aspects of the ecommerce ecosystem.
  
  
• Communicate and coordinate with management team, development vendor and business area experts globally to improve product functionality, resolve issues, and improve consumer satisfaction.
  
  
• Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe.
  
  
• Assist in testing updates to existing web applications and perform integration testing for new integrations.
  
  
• Provide frequent follow ups and status updates to the issue requestor to make sure communication stays fluid.
  
  
• Maintenance and Management of internal support tools, systems, and related roadmaps.
  
  
• Training of our platforms to markets to ensure market is up to speed regarding the latest features that come from global/regional.
  
  
• Be close to markets and business teams by providing frequent communication updates to each markets, to ensure there is no gap in the major issues/technical challenges faced.
  
  

About you:

Education/Degree:

• Computer Science MS Degree or equivalent

Background including total years of experience

• 3-5 years of experience in ecommerce projects lifecycle as well as operational support in Ecommerce/Content Management System
• Experience with Project Management lifecycle especially in ecommerce project.
  
  Experience in web sites launches thru full project life cycle, working with the business to identify requirements, design, develop, QA and launch end product.
  
  

Technical skills:

• Experience in Salesforce Commerce Cloud (SFCC) or other eCommerce platforms.
  
  
• Strong understanding of eCommerce solution architecture and system flows (OMS, payment gateway, etc.).
  
  
• Proficient in HTML, CSS, JavaScript — hands-on experience in coding and troubleshooting.
  
  
• Strong problem-solving mindset and ability to work independently.
  
  
• Ability to communicate effectively with both technical teams and business stakeholders.
  
  
• Familiarity with tools like JIRA, Confluence, Wiki, or similar platforms.
  
  
• Experience with content management and assets within an eCommerce CMS or Business Manager environment.
  
  
• Exposure to systems integration (REST, SOAP, sFTP, batch processing).
  
  
• Experience with Google Analytics, GTM, SEO tools, and A/B testing.
  
  
• Familiarity with mobile optimization, responsive design, and social integrations.
  
  
• Understanding of affiliate marketing tools, product recommendation engines, and CRM/eCommerce integrations.
  
  

Soft and Leadership skills:

• Excellent verbal and written communication skills
• Demonstrated ability to drive results through relationship building with numerous partners.
  
  
• Have a Customer First Mindset with any technical decision/discussion.
  
  
• Ability to communicate clearly and create good relations with others
• Strong collaborator with influencing skills to bring people together in solving problems, and resourceful in finding ways to get things done
• Open-minded, adaptive to change and flexible in an evolving fast-paced environment, and multi-tasking while paying close attention to detail.
  
  
• Genuinely looking forward to new challenges

About the benefits:

• 71 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence.

Our purpose making life more beautiful, passing on a more beautiful planet, is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of 'Caring for people, caring for the planet' we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World's Best Employers 2024, Forbes' World's Best Employers 2024 for Women and to be recognized.

To learn more about our group and our commitments to people, visit

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values.

We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Required Skill Profession

Other General