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Urgent! Senior Executive/Assistant Manager HR Standards & Quality Job Opening In Singapore, Singapore – Now Hiring Singapore Airlines
The
Senior Executive/Assistant Manager HR Standards & Quality
role at
Singapore Airlines .
Overview
The successful candidate will be part of a team driving, implementing, and optimising HR Shared Services operations.
This role comprises governance oversight, digital transformation leadership, and performance management to enhance the team’s operational efficiencies and productivity.
Responsibilities
Governance and Compliance
Establish and maintain a governance framework for HR shared services operations
Develop standardised operating procedures, and escalation protocols
Design and implement Service Level Agreement (SLA) frameworks and Key Performance Indicators (KPIs) for measuring performance
Create and manage centralised dashboards for monitoring of operational metrics
Drive and manage the global administration of periodic initiatives that include Conflict of Interest (COI) and Rotation of Sensitive Position (ROSP) declarations
Digital Transformation
Drive and manage the digital transformation roadmap for HR Shared Services, including use AI/Technology and automation
Drive continuous improvement of HR chatbot functionality, User Experience/User Interface (UX/UI), content, and user experience to enhance employee self-service and reduce manual handling
Manage the implementation and optimisation of digitalisation projects that include case/service management platform
Keep abreast of new technological tools that aid in automation efforts
Process Excellence and Service Quality
Refine/Redesign processes to identify optimisation opportunities
Implement service excellence mechanisms to draw insights and enhance employee experience
Requirements
Possess a University Bachelor's degree in any discipline
Minimum 5 years experience in HR Shared Services, with audit background preferred
Strong background in digital transformation (AI, Technology and automation, process redesign/optimisation, project and change management, and service excellence)
Experience in Artificial Intelligence (AI), Robotic Process Automation (RPA), chatbot technologies, SAP SuccessFactors, and case/service management platforms
Good understanding of data analytics and visualization tools (e.g. PowerBI, Tableau)
Strong leadership, problem-solving, and interpersonal skills
Strong communication, written and facilitation skills
Analytical, meticulous, detail-oriented with strong numerical competency
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Airlines and Aviation
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Unlock Your Senior Executive Potential: Insight & Career Growth Guide
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Great news! Singapore Airlines is currently hiring and seeking a Senior Executive/Assistant Manager HR Standards & Quality to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Executive/Assistant Manager HR Standards & Quality Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singapore Airlines adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Executive/Assistant Manager HR Standards & Quality Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Executive/Assistant Manager HR Standards & Quality typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Executive/Assistant Manager HR Standards & Quality interview at Singapore Airlines, research the company, understand the job requirements, and practice common interview questions.
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