Job Description
The successful candidate will be part of a team driving, implementing, and optimising HR Shared Services operations.
This role comprises governance oversight, digital transformation leadership, and performance management to enhance the team’s operational efficiencies and productivity.
Key Responsibilities
1.
Governance and Compliance
Establish and maintain a governance framework for HR shared services operationsDevelop standardised operating procedures, and escalation protocolsDesign and implement Service Level Agreement (SLA) frameworks and Key Performance Indicators (KPIs) for measuring performanceCreate and manage centralised dashboards for monitoring of operational metricsDrive and manage the global administration of periodic initiatives that include Conflict of Interest (COI) and Rotation of Sensitive Position (ROSP) declarations 2.
Digital Transformation
Drive and manage the digital transformation roadmap for HR Shared Services, including use AI/Technology and automationDrive continuous improvement of HR chatbot functionality, User Experience/User Interface (UX/UI), content, and user experience to enhance employee self-service and reduce manual handlingManage the implementation and optimisation of digitalisation projects that include case/service management platformKeep abreast of new technological tools that aid in automation efforts 3.
Process Excellence and Service Quality
Refine/Redesign processes to identify optimisation opportunitiesImplement service excellence mechanisms to draw insights and enhance employee experience Requirements
Possess a University Bachelor's degree in any disciplineMinimum 5 years experience in HR Shared Services, with audit background preferredStrong background in digital transformation (AI, Technology and automation, process redesign/optimisation, project and change management, and service excellence)Experience in Artificial Intelligence (AI), Robotic Process Automation (RPA), chatbot technologies, SAP SuccessFactors, and case/service management platformsGood understanding of data analytics and visualization tools (e.g. PowerBI, Tableau)Strong leadership, problem-solving, and interpersonal skillsStrong communication, written and facilitation skillsAnalytical, meticulous, detail-oriented with strong numerical competency