Job Description
Responsible for providing the first line of on-site field system support that includes hardware, software, and networking to customers and field personnel on-site at customers or remotely.
Support Data center activities in Oracle Cloud environment which includes rack and stack, cabling work, server hardware and other appliances deployment/decommission, inventory management controls (scanning, reconciliation), troubleshoot offline/downed server issues, manage inbound/outbound shipping tickets, etc
Responsibilities
Provides a high level of customer satisfaction through the effective delivery of technical onsite support and installations.
This will include break-fix tasks, hardware product and software installations, site planning, problem escalation and managing installations.
Support Data center activities in Oracle Cloud environment which includes rack and stack, cabling work, server hardware and other appliances deployment/decommission, inventory management controls (Scanning, reconciliation), troubleshoot offline/downed server issues, manage inbound/outbound shipping tickets, etc
Understands service processes and options.
Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.
Works primarily at customer sites or data centers.
May need to be able to travel at short notice - short term, within region, potentially globally.
Requires a 7x24-hours commitment to participate in the regional/country standby rotation program or shift work.
Ideally the candidate should possess
Qualifications
Career Level - IC3
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