Job Overview
Company
Far East Organization
Category
Other Management Occupations
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Job Description
Responsibilities
Provide courteous and efficient service and if possible to comply with each and guests’ request.
Ensure that all telephone calls are handled promptly within three rings.Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary.
Glitch reports are to be written when necessary.Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.Requirements
Minimum GCE 'O' LevelAble to perform rotating shiftsPositive attitude and outgoing personality and good public relations skillsPrevious experience in hospitality and Opera knowledge will be advantageous Location Available:
Orchard Rendezvous Hotel Rendezvous Hotel SingaporeVibe Hotel Singapore Orchard
About Far East Organization
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Far East Organization is actively hiring for this Senior/ Guest Service Executive (Orchard Cluster) position
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