Job Overview The role of a senior hospitality manager involves overseeing daily operations and ensuring exceptional customer service.
This position requires strong leadership, communication, and problem-solving skills.
Responsibilities:
- Managing restaurant staff and coordinating daily activities to maximize customer satisfaction.
- Addressing customer complaints efficiently and effectively, while maintaining a positive atmosphere.
- Appraising staff performance and providing constructive feedback to enhance productivity.
Requirements and Qualifications
- Proven work experience in a similar management role, with excellent leadership, motivational, and interpersonal skills.
- Strong knowledge of food and beverage products, including ingredients and dishes, to inform customers and wait staff.
Essential Skills
- Negotiation
- Strategic Planning
- Financial Management