Senior Infrastructure Engineer

Key Responsibilities

• Deliver advanced support and operational maintenance for:
  • Windows Server Environments (2016, 2019, 2022)
  • Active Directory, DNS, DHCP, Group Policy
  • Endpoint Management Tools (BigFix, SCCM/MECM, WSUS)
  • VMware (ESXi, vCenter, vSphere environments)
  • PowerShell scripting for automation and reporting
  • SharePoint (On-premises and Online administration and access management)
• Manage and resolve incidents, problems, and complex service requests in production.
  
  
• Act as the technical escalation point for L1/L2 support teams and perform deep-dive troubleshooting.
  
  
• Monitor system performance, ensure availability, capacity, and patch planning.
  
  
• Execute recurring tasks such as health checks, patch deployment, policy enforcement, and security validation.
  
  
• Prepare and maintain technical documentation, SOPs, and incident reports.
  
  
• Coordinate with vendors and OEM support teams for escalations and product-related issues.
  
  
• Demonstrate flexibility in supporting adjacent technologies (EUC, infrastructure monitoring, file/license servers, application support teams) based on project needs.
  
  

Job Requirements

1. Minimum 5+ years of enterprise IT operations/support experience.
   
   
2. Strong hands-on expertise with:
   • Windows Server Environments (2016, 2019, 2022)
   • Active Directory, DNS, DHCP, Group Policy
   • Endpoint Management Tools: BigFix, SCCM/MECM, WSUS
   • VMware: ESXi, vCenter, vSphere
   • PowerShell scripting for automation and reporting
   • SharePoint (On-premises & Online administration and access management)
3. Experience with ITIL-based service management (Incident, Change, Problem).
   
   
4. Strong analytical, troubleshooting, and communication skills.
   
   
5. Willingness to participate in on-call rotations or shift-based support models.