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Senior IT Helpdesk Engineer Job Opening In Singapore, Singapore – Now Hiring Sea


Job description

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Senior IT Helpdesk Engineer
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Corporate IT is the backbone of our business.

Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements.

As a part of our team, you’ll help deliver seamless IT experiences and support to our employees at Sea by providing responsive helpdesk service, stable networks and reliable IT systems.

We are looking for an experienced IT professional to join our team in providing end user support and daily operations.


As a Senior Helpdesk Engineer, you will be responsible for leading the development and implementation of IT support processes, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.


Job Description
Provide day-to-day technical support to internal end users and ensuring smooth and efficient operations of IT devices and systems
Troubleshoot and resolve end-user systems and application issues, maintain accurate technical support documentation and continuously improve support processes
Lead initiatives to optimize helpdesk operations, propose process improvements, and drive automation or efficiency enhancements
Handle IT asset management, maintain inventory and vendor coordination to support operational excellence
Maintain and monitor office shared devices such as video conference systems and printers
Provide IT support for internal and external events, ensuring seamless technical execution
Collaborate with regional leaders, system engineers, and network teams to support projects and cross-functional initiatives
Mentor junior team members, foster a knowledge-sharing culture, and actively contribute to the team’s technical development
Job Requirements
Diploma or Degree in Computer Sciences, Information Technology or a related field preferred
3-5 years of relevant experience operating in a similar role, with proven track record in supporting VIPs or senior executives
Demonstrated ability to identify opportunities for operational improvement, drive process enhancements, and implement best practices
Proactive, service-oriented mindset with strong critical thinking and problem-solving skills.


Experience in supporting remote or hybrid work setups, including troubleshooting VPN, conferencing tools (Zoom, Teams), and remote access software
Ownership mindset, capable of managing incidents end-to-end, including root cause analysis and post-resolution improvements.


Experience using ITSM platforms (e.g., ServiceNow, JIRA Service Desk, Freshservice)
In-depth knowledge of computer hardware, software, and OS (Windows and macOS), iOS and Android
Solid understanding of TCP/IP, LAN technology, switching and routing
Hands-on experience in Windows and/or Linux server administration
Proficiency in setting up and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points
Willingness to occasionally support after-office hours or weekend infrastructure activities when needed.


Professional Qualification - Microsoft Certified/CCNA are a plus
Seniority level
Seniority level Associate
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries Technology, Information and Internet
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Boon Lay, West Region, Singapore 15 hours ago
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Are You Looking for Senior IT Helpdesk Engineer Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sea adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior IT Helpdesk Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior IT Helpdesk Engineer?

Key qualifications for Senior IT Helpdesk Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Senior IT Helpdesk Engineer?

To improve your chances of getting hired for Senior IT Helpdesk Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior IT Helpdesk Engineer Job Success

Sea interview tips for Senior IT Helpdesk Engineer

Here are some tips to help you prepare for and ace your Senior IT Helpdesk Engineer job interview:

Before the Interview:

Research: Learn about the Sea's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior IT Helpdesk Engineer interview at Sea, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sea's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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