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Senior IT Operation Engineer Job Opening In Singapore, Singapore – Now Hiring Tencent


Job description

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About The Hiring Team
Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services.

We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution.

Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.


What The Role Entails
We are seeking an experienced IT Operation Engineer / IT Service Delivery Engineer to join our team.

The ideal candidate will be responsible for managing IT services, overseeing IT operations, and handling onboarding and offboarding processes.

This role requires strong technical expertise, operational efficiency, and the ability to provide excellent IT services to support business needs.


IT Hardware Asset Management:
Track, manage, and maintain IT hardware assets, including procurement, inventory control, lifecycle management, and decommissioning.


IT Operations Support:
Ensure the smooth operation of IT infrastructure, including servers, networks, and end-user computing devices.


Onboarding & Offboarding:
Manage the IT provisioning and de-provisioning process for employees, including account creation, hardware allocation, and access management.


Service Delivery & Support:
Provide technical support to end users, troubleshoot IT issues, and ensure timely resolution through IT service management processes.


IT Process Improvement:
Develop and implement best practices for IT operations, ensuring compliance with company policies and industry standards.


Collaboration & Coordination:
Work closely with HR, IT Security, and other teams to streamline IT-related processes and improve user experience.


Vendor & Supplier Management:
Coordinate with external vendors for IT equipment procurement, service agreements, and maintenance contracts.


Documentation & Reporting:
Maintain accurate IT asset records, operational logs, and generate reports as needed.


Security & Compliance:
Ensure IT systems and processes comply with company security policies and regulatory requirements.


Who We Look For
Bachelor’s degree in Information Technology, Computer Science, or a related field.


7+ years of experience in IT operations, service delivery, or a similar role.

Strong knowledge of IT asset management, IT service management (ITSM), and IT operations best practices.


Experience with onboarding/offboarding processes and identity/access management tools.


Proficiency in managing Windows and macOS environments, networking fundamentals, and enterprise IT infrastructure.


Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms.

Excellent problem-solving skills and the ability to work in a fast-paced environment.


Strong communication and interpersonal skills to collaborate with cross-functional teams.

ITIL certification is a plus.


Preferred Qualifications
Experience working in a global IT environment.


Knowledge of automation tools for IT operations.


Familiarity with cloud-based IT infrastructure (AWS, Azure, Google Workspace, etc.).


Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community.

We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.


Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tencent adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior IT Operation Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior IT Operation Engineer?

Key qualifications for Senior IT Operation Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior IT Operation Engineer Job Success

Tencent interview tips for Senior IT Operation Engineer

Here are some tips to help you prepare for and ace your Senior IT Operation Engineer job interview:

Before the Interview:

Research: Learn about the Tencent's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior IT Operation Engineer interview at Tencent, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tencent's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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