Senior IT Product Manager Digital Marketing

Job description

Overview

DHL Express - a company that connects people!

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal commitment – to our business, to each other, and to our global communities.

DHL is dedicated to being a great place to work.

Start YOUR career with DHL today.

Job Purpose

At DHL, we put our users first.

The world is constantly changing.

Therefore, we need Senior Product Managers who adapt quickly and are excited to shape products that impact thousands of colleagues and customers every day.

In this advanced-level role, you will manage the full product lifecycle from strategy to launch while working cross-functionally to connect the technical and business worlds.

You will drive innovation, stakeholder alignment, and product delivery to ensure business value outcomes.

Responsibilities

• Define and manage the product roadmap by prioritizing features and enhancements in partnership with business product managers and stakeholders.
  
  
• Shape user experiences by collaborating with UX/UI designers to ensure intuitive, user-friendly products.
  
  
• Drive technology vision and innovation by leveraging DHL Express’s architecture landscape, industry insights, and partner relationships.
  
  
• Oversee product lifecycle and delivery by managing releases, allocating resources, mitigating risks, and ensuring compliance.
  
  
• Lead product launches and adoption with effective go-to-market planning and stakeholder communication.
  
  
• Monitor and optimize performance by tracking key metrics and using data-driven insights for improvements.
  
  
• Engage and manage stakeholders at all levels, building strong relationships and aligning product outcomes with organizational goals.
  
  
• Provide leadership to cross-functional teams by fostering collaboration, setting expectations, and ensuring clear communication.
  
  
• Encourage a culture of co-creation and continuous improvement by promoting feedback loops, innovation, and best practices.
  
  

Stakeholders

• Development Teams – to clarify requirements, resolve obstacles, and ensure smooth execution.
  
  
• IT Leadership & Senior Management – to align with strategy, report progress, and address risks.
  
  
• Business Stakeholders – to capture needs, gather feedback, and ensure solutions meet objectives.
  
  
• Vendors & External Partners – to secure timely and quality delivery of products and services.
  
  
• Cross-functional & Regional Teams – to ensure consistency, share insights, and drive adoption.
  
  
• PMO, Compliance, Legal & QA Teams – to coordinate timelines, ensure standards, and validate quality before delivery.
  
  

Management Responsibility

• Communicate effectively by presenting product capabilities, outcomes, and future roadmaps to stakeholders.
  
  
• Lead stakeholders and teams by building strong relationships, gathering feedback, and managing expectations.
  
  
• Guide cross-functional teams with clear direction, collaboration, and effective communication.
  
  
• Manage resources, including budgets, priorities, and timelines, to ensure successful delivery.
  
  
• Foster continuous improvement by encouraging innovation, experimentation, and learning from outcomes.
  
  
• Collaborate across departments to ensure successful launches, adoption, and long-term product success.
  
  

Do you have what it takes?

• BS/BA degree or equivalent experience.
  
  
• Minimum 8 years of experience with 5 years of building and managing technical products end-to-end.
  
  
• Strong leadership and stakeholder management skills, with the ability to influence at the VP/EVP level.
  
  
• Excellent communication and presentation skills in English.
  
  
• Passion for building innovative, user-centric products; curious, adaptable, and collaborative.
  
  
• Proven expertise in product lifecycle management, roadmap creation, and investment planning.
  
  
• Strong value stream management skills - able to translate business outcomes into product capabilities and KPIs.
• Commercial acumen with the ability to link digital marketing capabilities to growth and ROI.
  
  
• Experience with analytics, experimentation, and data-driven decision-making.
  
  
• Knowledge of digital marketing disciplines (SEO/SEM, content, social, email, paid media, personalization, analytics).
  
  
• Hands-on experience with MarTech platforms (e.g., Dynamics 365, Salesforce Marketing Cloud, HubSpot, Adobe Experience Cloud, Marketo Engage).
  
  
• Understanding of CRM integration, marketing automation, customer data platforms, and consent management.
  
  
• Familiarity with GenAI and advanced analytics in marketing.
  
  

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

DHL is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

DHL Express Singapore Pte.

Ltd.

Aperia, 10 Kallang Avenue, Tower 2 11-10/ Singapore

DHL Express GHO (SG Office) DHL Express Singapore Pte.

Ltd.

Aperia, 10 Kallang Avenue, Tower 2 11-10/ Singapore

Required Skill Profession

Product & Brand Marketing