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Senior IT Service Delivery Manager (Infrastructure & Cloud) Job Opening In Singapore, Singapore – Now Hiring Confidential

Senior IT Service Delivery Manager (Infrastructure & Cloud)

    Singapore Jobs Expertini Expertini Singapore Jobs Other General Senior It Service Delivery Manager (Infrastructure & Cloud)

Job description

Responsibilities:
Ensure adherence to established processes and procedures.


Lead complex troubleshooting and root cause analysis for network, system, and infrastructure issues.


Manage infrastructure delivery across AWS, on-premises, VMware, and hyper-converged environments, ensuring SLA compliance and customer satisfaction.


Oversee daily operations, including incident, change, and problem management.


Utilize monitoring tools (e.g., eG, ManageEngine, SolarWinds, AWS Monitor) for real-time operational visibility.


Support OT/IT infrastructure projects by contributing to planning, budgeting, resource allocation, and risk management aligned with Industry 4.0, WOG, and IM8 standards.


Develop ITSM processes and establish IT Service Desk operations based on ITIL best practices.


Plan and implement Day-2 operations (e.g., engineering schedules, annual activity calendars, PM, patch management, audits).


Conduct regular service reviews with clients, delivering performance insights and addressing evolving needs.


Manage infrastructure capacity and resource planning to ensure optimal performance.


Collaborate with cybersecurity teams to maintain security controls and proactively resolve vulnerabilities.


Maintain comprehensive service reports (SLAs, KPIs, incidents) and documentation.


Manage operational CAPEX/OPEX, including asset tracking (CMDB), license renewals, hardware maintenance, and vendor contracts.


Provide regular account updates and reports to clients.


Conduct periodic SLA and KPI reviews to ensure service alignment with customer expectations.


Coordinate with vendors, client technical teams, and interfacing systems to ensure seamless BAU operations.


Requirements:
Diploma or higher in IT, Software, or Engineering disciplines.


Minimum 12 years of experience in IT service delivery, project/program management, and vendor/client management.


ITIL v3 and v4 certified.


Preferably experienced in OT systems (e.g., facial recognition, access control).


Hands-on and willing to troubleshoot on-site as needed.


Experience working with government agencies and familiarity with IM8, GCC, and WOG frameworks is a plus.


Strong knowledge in networking, servers, virtualization, and cloud infrastructure.


Proficient in monitoring tools, ITSM platforms, and disaster recovery planning.


Skilled in vendor and contract management.


Excellent communication skills, a fast learner, and a collaborative team player.


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Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Senior IT Service Delivery Manager (Infrastructure & Cloud) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Confidential interview tips for Senior IT Service Delivery Manager (Infrastructure & Cloud)

Here are some tips to help you prepare for and ace your Senior IT Service Delivery Manager (Infrastructure & Cloud) job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

To prepare for your Senior IT Service Delivery Manager (Infrastructure & Cloud) interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

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