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Urgent! Senior IT Support Engineering Specialist Job Opening In Singapore, Singapore – Now Hiring Gilead Sciences
Description
Responsibilities
Provide onsite and remote white-glove IT support for Gilead VIPs (VP and above) and their administrative assistants as well as regular users.
Manage and support IT project rollouts for VIP’s and Administrative assistants.
Drive a seamless and amazing onboarding experience for our new hires and VIPs.
Create tickets for all issues and document the root cause using Service-Now
Escalate issues to Tier II and Tier III including external vendors when necessary.
Consistently meet or exceed our defined SLA expectations.
When necessary, participate in creating knowledge articles and videos to enable the team and customers with technology.
Work closely with the Service Desk.
Flexible working hours to support early morning and late evening coverage, as well as rotational weekends and holidays.
Communicate with a customer-first approach both verbally and in written form with our executive customers.
Provide break-fix support and resolve in timely manner.
Provide basic home network troubleshooting, audio/visual, and workstation setup.
Showcase your knowledge by training other employees on new applications, hardware, software and more.
Work with various IT groups to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.
Provide virtual and/or physical Event Support during Executive meetings and smaller meetings in event spaces.
Assist with projects assigned including testing and supporting new technologies.
Travel between offices and offsite event locations when necessary.
Requirements
Experience:
At least 5 years of experience supporting VP’s, Administrative Assistants and C-Level Executives.
Providing white-glove support for VPs Administrative assistants and their respective Executives.
Experience in multinational company prefer with Tier II level exposure.
Education:
Bachelor’s Degree in the Computer field and/or Information Technology Certifications.
Open to consider candidates with Executive level support experience in the field.
Applications and Technology Support:
TruU Support and administration
NetSkope support
Service Now ticket support
Safe Console Encrypted USB portal
MS Intune Support (BYOD)
Microsoft Intune Administration
Apple Business Manager
Exchange admin center
Office 365 administration
Bit locker administration
AT&T hotspot support
Active Directory administration
RSA Token VPN administration
Adobe Acrobat Support
Zoom client / administration
MS Teams Support
MS One Drive Support
Windows 11 Pro support
Mac OSX and iPad IOS Support
Android OS support
JAMF support administration
iPad / mobile support
Dell laptop / desktop
Microsoft Surface Pro
Cisco AnyConnect Support
Citrix support
VMware support
MS Edge/Goggle/Firefox Browser support
Printer Support / Uniflow Secure Print
MFA Authentication support and administration
Remote support tools
SCCM support
Blanco (HD Wipe) decommission / e-waste
Set up Poly 20 /Cisco /Avaya phone support
Remote Access Point support
Zoom, Skype, WebEx, Cisco Conference Room Support
Zoom VIP Personal Interface DTEN support
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
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Unlock Your Senior IT Potential: Insight & Career Growth Guide
Real-time Senior IT Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior IT in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 32646 jobs in Singapore and 28888 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Gilead Sciences is currently hiring and seeking a Senior IT Support Engineering Specialist to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gilead Sciences adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior IT Support Engineering Specialist Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior IT Support Engineering Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior IT Support Engineering Specialist interview at Gilead Sciences, research the company, understand the job requirements, and practice common interview questions.
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