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Senior L2 Application Support Engineer Job Opening In Central Singapore Community Development Council – Now Hiring NETS


Job description

The incumbent will be part of a team of application support engineers primarily responsible for providing support to a suite of business operational systems (covering but not limited to CRM, Billing, reporting and Customer service) in a production environment ensuring the maximum uptime.

He/She will be responsible for handling the production incidents, providing quick turn-around solutions, application maintenance such as upgrades, software & security patches.

Maintain good relationships with internal and external stakeholders and vendor management to ensure the agreed SLAs are met at all times.

Key Responsibilities

  • Involved in the requirements gathering, analysis, system integration test, and user assisted testing, non-functional testing as part of the Software Development Lifecycle (SDLC) in transition to post live implementation maintenance.

  • Support application deployment requests initiated by Change Requests, plan and maintain the application environment with the latest patches, especially cyber security related mandates.

  • Support Disaster recovery exercises, including responding to level 2 incidents, diagnosing, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues.

  • Work closely with the Incident Manager to ensure preventive and detective measures of the related applications are identified and implemented.

  • Support scheduled audit fieldwork (both internal and external audit) and RFI (Request for Information) to provide relevant and accurate information where applicable.

  • Ensure that stakeholders comply with the organization's policies and procedures while seeking innovative ways to optimize systems efficiency and increase productivity through automation of tasks.

  • Track contact center tickets to a closure within the stipulated SLAs through detailed investigation support or route help desk tickets to the parties responsible for successful resolution.

  • Prepare monthly reports for IT Operations forum that covers the respective system components (capacity, obsolescence tracking, security and functional patching) to ensure related applications are adhering to the policies as stipulated.

  • Automate the application monitoring and ensure the application availability, accuracy and performance meet the standards.

Requirements

  • Diploma or Degree in Computer Science or relevant Technology disciplines
  • At least 8 years' experience in an application development or support role in medium to large organizations.

    Prior experience or knowledge of Payments or Transaction banking systems would be highly advantageous.

  • Technical Proficiency in the following:

  • Application servers and microservices such as JBoss EAP, Apache, Tomcat, Spring Boot

  • Programming Languages such as Java, JavaScript, HTML, CSS
  • Operating Systems such as LINUX, UNIX, Windows
  • Relational Database Management System (MySQL, MSSQL, Oracle) concepts
  • SQL queries for data retrieval and analysis
  • Scripting (bash, VBA, excel and/or other languages) and automation
  • Experience in Incident, Problem and Change Management
  • Experience in Cloud-related services management such as AWS
  • Experience in Site Reliability Engineering (SRE)/ITIL implementation and/or concepts
  • Must be a good team player with excellent communication and interpersonal skills that thrives in a fast-paced and dynamic environment
  • Prior experience in vendor management is preferred.

  • Occasional non-standard work hours as required, to support deployments during green zone windows (late nights)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior L2 Potential: Insight & Career Growth Guide


Real-time Senior L2 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior L2 in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Senior L2 roles.

30067 Jobs in Singapore
30067
27887 Jobs in Central Singapore Community Development Council
27887
Download Senior L2 Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Senior L2 Application Support Engineer Job?

Great news! is currently hiring and seeking a Senior L2 Application Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NETS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior L2 Application Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior L2 Application Support Engineer?

Key qualifications for Senior L2 Application Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior L2 Application Support Engineer Job Success

NETS interview tips for Senior L2 Application Support Engineer

Here are some tips to help you prepare for and ace your Senior L2 Application Support Engineer job interview:

Before the Interview:

Research: Learn about the NETS's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Dress Professionally: Choose attire appropriate for the company culture.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior L2 Application Support Engineer interview at NETS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NETS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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