Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy.
We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams.
Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel.
The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
The Team
Customer Experience
at Nebius AI Cloud involves tackling customers’ challenges and directly impacting their success by solving real-world AI and ML problems at massive GPU cloud scale.
You’ll not only resolve issues but also play a key role in shaping clients’ business success by optimizing their AI solutions.
Working with advanced GPUs such as H200, B200, and GB200, as well as modern ML frameworks, you’ll influence the development of the Nebius AI Cloud and gain experience at the intersection of infrastructure and AI.
With minimal bureaucracy, you’ll have the freedom to innovate, take ownership, and drive change.
Opportunities for growth are abundant in this vibrant and supportive professional community.
The role
We are hiring a
Senior L2 Support Engineer
to resolve complex technical issues escalated by Nebius clients and Technical Account Managers.
This role demands advanced expertise, strong problem-solving skills, and a customer-focused approach to ensure seamless operations.
As a senior team member, you will lead process improvements, mentor junior staff, and develop scalable support practices.
You’re welcome to work remotely from
Singapore .
Your responsibilities will include:
Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes, and cloud environments.
Apply ML knowledge to support and optimize model deployment, performance tuning, and integration challenges within ML pipelines.
Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
Collaborate with engineering and product teams to identify patterns, propose enhancements, and contribute to the evolution of systems and services.
We expect you to have:
Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of experience in technical support, with 5+ years of hands-on cloud experience.
Flexible availability for rotational shifts and on-call support as required.
Expertise in Linux administration, troubleshooting, and problem-solving.
Intermediate knowledge of machine learning training, inference, and pipelines.
Proficiency in English and Mandarin for effective communication with stakeholders whose primary languages are Mandarin and English.
It will be an added bonus if you have:
(Note: This section appears incomplete in the original description; consider clarifying or removing if no additional info is provided.)
What we offer
Competitive salary and comprehensive benefits package.
Opportunities for professional growth within Nebius.
Hybrid working arrangements.
A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day.
If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
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