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Urgent! Senior / Linux Engineer (Linux /Ansible ) Job Opening In Singapore, Singapore – Now Hiring NTT SINGAPORE PTE. LTD.

Senior / Linux Engineer (Linux /Ansible )



Job description

  • Proactively monitors the work queues.

  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

  • Updates tickets with resolution tasks performed.

  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.

  • Captures all required and relevant information for immediate resolution.

  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.

  • Communicates with other teams and clients for extending support.

  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record.

  • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.

  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.

  • Works with automation teams for effort optimization and automating routine tasks.

  • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.

  • Identifies problems and errors before they impact a client's service.

  • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.

  • Leads and manages all initial client escalation for operational issues.

  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.

  • Ensures all changes are carried out with proper change approvals.

  • Plans and executes approved maintenance activities.

  • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.

  • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.

  • May also contribute to / support on project work as and when required.

  • May work on implementing and delivering Disaster Recovery functions and tests.
    Performs any other related task as required.

Required Experience:

  • Versed in Windows Technologies such as Domain Services, SQL, etc.

    not limiting to the list.

  • SRE Oriented and Focus
  • Familiar with AWS administration, Nutanix, Apache (Web server administration), Linux System administration, BigFix
  • Familiar ELK Stack (Elasticsearch, Logstash, Kibana) with AI/ML integration
  • Familiar with SNMP (Simple Network Management Protocol), F5 (Load Balancers and related technologies)
  • Familiar with JSON (Data formatting and processing)
  • Familiar with API, Automation, Ansible, CI/CD, etc.

  • Languages PS, Bash, Python, etc.

  • Moderate level years of relevant managed services experience handling cross technology infrastructure.

  • Moderate level knowledge in ticketing tools preferably Service Now.

  • Moderate level working knowledge of ITIL processes.

  • Moderate level experience working with vendors and/or 3rd parties.


Required Skill Profession

Other General



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