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Urgent! Senior Manager, CLS Operations and Customer Management Job Opening In Singapore, Singapore – Now Hiring Keppel Data Centres
Senior Manager, CLS Operations and Customer Management
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Senior Manager, CLS Operations and Customer Management
role at
Keppel Data Centres
The responsibility of this position is to closely manage and work with Keppel customers/partners and provide life cycle support of the submarine cable landing infrastructure and equipment which includes the following.
Operations and Maintenance of submarine cable infrastructure and equipment with the remote support from the partners, NOC (Network Operations Center) and coordination with the suppliers and partners as needed.
Work closely with the customers, partners and suppliers on project implementation activities like participation in site survey, installation, testing and commissioning of submarine cable and terminal equipment and follow up regularly to get all activities completed on time.
Ensure that the customers obtain their relevant statutory permits in their respective countries for initial installation with regular follow-up and providing necessary support to them as well as coordination with the supplier.
Ownership and management of the customer experience and relationship management;
Submarine cable fault repair activities in coordination with cable ship, NOC, customers and other cable landing stations.
Understanding/Implementation of terrestrial fiber-optic network build and its connectivity for backhaul and local loops.
This position serves as a subject matter expert and a point of contact for the customers regarding service delivery, service assurance and service management issues and for managing problems through to resolution.
Conduct periodic review meetings with customers/stakeholders and various vendors/providers to discuss about performance, issues and related action items.
Travel may be required within the region or other regions to assist at various sites.
Must Have Good Communications Skills.
Project and Operations activities can often require after-hours coordinated activity and/or unplanned after-hours accessibility involving customer-specific.
Ability to multi-task and work independently with minimal supervision in a non-structured environment.
Superior interpersonal skills required to work with suppliers, partners, customers and internal departments for managing the life cycle activities of the submarine cable operation.
Education And Experience
Degree/Diploma in Engineering.
(Electrical and Electronics)
At least 7 to 10 years + relevant experience in submarine cable operations or submarine cable projects
Job Requirements
Knowledge, Skills and Abilities
Experience on working with submarine cable equipment like PFE, monitoring equipment, OADM, SLTE, etc.
Knowledge of Fiber Cables handling and working experience on OTDR, COTDR, BER testers and fiber scope, etc.
Experience in handling customer service delivery, assurance or partnership management.
Well-developed analytical and problem-solving skills, with the ability to set priorities, recognize basic causes, and recommend problem solutions that meet the practical needs of the business
Good communication skills (both written and verbal)
Balanced interpersonal style; a team player able to work effectively with employees at all levels
Self-starter, able to take initiative and work with minimum direction in a fast-paced environment
Ability to work under severe time pressure
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Unlock Your Senior Manager Potential: Insight & Career Growth Guide
Real-time Senior Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
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Great news! Keppel Data Centres is currently hiring and seeking a Senior Manager, CLS Operations and Customer Management to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keppel Data Centres adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Manager, CLS Operations and Customer Management Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Manager, CLS Operations and Customer Management typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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