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Senior Manager, Customer Experience Job Opening In Singapore, Singapore – Now Hiring Kallang Alive Sport Management Co Pte. Ltd.


Job description

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Are you a dynamic and passionate individual who thrives on creating extraordinary customer and partner experiences?

We are seeking a highly motivated and experienced Senior Manager, Customer Experience (CX) to lead the development of our customer-centric culture and champion initiatives that make every interaction impactful, seamless, and memorable.

In this role, you will not only design and enhance journeys but also influence cross-functional teams and drive innovations that elevate the overall experience to the next level.

Responsibilities

Journey Mapping & Insights

  • Understand and deep-dive into customer and partner behaviours, needs, and expectations
  • Lead and oversee journey mapping, interactions, and touchpoints to gain a holistic understanding of both customer and partner experiences
  • Identify pain points in corporate client and partner journeys, alongside customer journeys, and recommend strategic and innovative solutions to improve them
  • Facilitate customer, partners and stakeholder interviews to validate insights, uncover unmet needs, and ensure customer voices are integrated into CX design
  • Provide actionable insights to support decision-making and prioritisation of initiatives
  • Champion a pro-active, customer-first approach across the organisation to build and maintain positive experiences
  • Collaborate with cross-functional teams to drive implementation of improvement initiatives and address potential challenges and resistance to change that may arise during the implementation
  • Collaborate with Technology & Data team to identify, evaluate and implement customer-centric technologies and tools that enhance experience design and delivery
  • Facilitate workshops and prototyping sessions to test, refine and skill new solutions
  • Prepare and present reports to management, highlighting progress, insights and opportunities for improvement
  • Lead ad-hoc projects, ensuring alignment with broader CX strategies and organisational goals
  • Propose, test, and pilot new ideas and strategies to adapt to evolving customer and partner expectations and industry trends
  • Bring forward CX innovations and best practices relevant to both consumer and enterprise experiences
  • Contribute to the governance of CX standards, ensuring consistency, sustainability, and scalability across B2C and B2B initiatives

Requirements

  • Bachelor’s degree in any field or equivalent
  • Minimum 6-8 years of experience in customer experience design and journey mapping or related role, preferably with a track record of leading CX strategies and initiatives in B2B and B2C contexts
  • Hands-on experience in human-centred design or design thinking, including the facilitation of interviews, workshops, and prototyping sessions
  • Strong leadership and influencing skills with the ability to engage and align cross-functional teams at all levels
  • Excellent communication skills (written and verbal), with the ability to tailor presentations and reports for senior management and external stakeholders
  • Strong organisational skills and the ability to manage multiple projects simultaneously
  • Proficient in Microsoft Office and customer experience software applications (e.g. Salesforce, Qualtrics, PowerBI or equivalent)
  • Demonstrated ability to interpret and uncover key insights, and translate them into actionable recommendations
  • Proactive, resourceful, and adaptable in a dynamic work environment
  • Strong problem-solving and critical thinking skills, with the ability to anticipate issues and propose solutions
  • Passionate about service innovation, journey design, and building customer-first cultures

Information

  • If you are facing issues submitting your application through LinkedIn, please email us your resume at with the job title.

    Only shortlisted candidates will be notified.

  • The level of appointment will depend on the qualifications and experience of the candidate.

  • For more information on Kallang Alive Sport Management, refer to

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Business Development and Strategy/Planning

Industries

  • Spectator Sports, Recreational Facilities, and Entertainment Providers

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Required Skill Profession

Online Marketing


  • Job Details

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Real-time Senior Manager Jobs Trends (Graphical Representation)

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Are You Looking for Senior Manager, Customer Experience Job?

Great news! is currently hiring and seeking a Senior Manager, Customer Experience to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kallang Alive Sport Management Co Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior Manager, Customer Experience Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Manager, Customer Experience?

Key qualifications for Senior Manager, Customer Experience typically include Online Marketing and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Senior Manager, Customer Experience?

To improve your chances of getting hired for Senior Manager, Customer Experience, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior Manager, Customer Experience Job Success

Kallang Alive Sport Management Co Pte. Ltd. interview tips for Senior Manager, Customer Experience

Here are some tips to help you prepare for and ace your Senior Manager, Customer Experience job interview:

Before the Interview:

Research: Learn about the Kallang Alive Sport Management Co Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Manager, Customer Experience interview at Kallang Alive Sport Management Co Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Kallang Alive Sport Management Co Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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