Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Senior Manager, Customer Experience.
Singapore Jobs Expertini

Urgent! Senior Manager, Customer Experience Job Opening In Singapore, Singapore – Now Hiring NTUC First Campus

Senior Manager, Customer Experience



Job description

Reporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by Business Operations Dept.

This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer experiences.

Responsibilities

  • Own and manage customer-facing systems enrolment platforms, school management platforms, CRM tools, and communication platforms
  • Work with cross-functional teams (Business Ops Leads, Marketing, Business Units, HR, Tech, etc.) to ensure alignment of sales strategies with broader business goals.

  • Communicate and implement changes to sales strategies, processes, or policies effectively, ensuring smooth adoption across teams.

  • Partner with IT and vendors to ensure systems are intuitive, reliable, and effectively meet the needs of both staff and families.

  • Champion the use of digital tools to streamline onboarding, scheduling, billing, and communication processes.

  • Develop and deliver sales enablement initiatives, including training, tools, and resources to enhance team performance.

  • Oversee the implementation, management, and optimisation of CRM and enrolment systems (e.g., HubSpot, SN2).

Requirements

  • 10 years’ experience in sales, enrolment, or customer experience, with at least 3 years in management.

  • Strong leadership and interpersonal skills.

  • Hands‑on experience with CRM platforms (HubSpot experience serves as an added advantage).

  • Strategic thinker with strong analytical and problem‑solving skills.

  • Excellent communicator who can influence and collaborate across teams.

  • Able to work independently with minimal supervision.

#J-18808-Ljbffr


Required Skill Profession

Online Marketing



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Senior Manager Potential: Insight & Career Growth Guide


  • Real-time Senior Manager Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 61872 jobs in Singapore and 55013 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Senior Manager, Customer Experience Job?

    Great news! is currently hiring and seeking a Senior Manager, Customer Experience to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTUC First Campus adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Senior Manager, Customer Experience Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Senior Manager, Customer Experience?

    Key qualifications for Senior Manager, Customer Experience typically include Online Marketing and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Senior Manager, Customer Experience?

    To improve your chances of getting hired for Senior Manager, Customer Experience, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Senior Manager, Customer Experience Job Success
    NTUC First Campus interview tips for Senior Manager, Customer Experience

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the NTUC First Campus's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Senior Manager, Customer Experience interview at NTUC First Campus, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTUC First Campus's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Senior Manager, Customer Experience Positions

    Setting up job alerts for Senior Manager, Customer Experience is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!