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Urgent! Senior Manager, Customer Experience Strategy Job Opening In Singapore, Singapore – Now Hiring Klook
Senior Manager, Customer Experience Strategy
About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel?
Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We are seeking a seasoned and visionary Senior Manager, Customer Experience Strategy to lead the charge in shaping and executing our customer experience (CX) framework.
The ideal candidate is a strategic thinker with a customer-first mindset who can translate a high-level vision into actionable plans and drive tangible improvements across the entire customer journey.
What you’ll do:
Develop and Lead CX Strategy: Formulate and own the end-to-end customer experience strategy, creating a comprehensive framework that aligns with business objectives and market trends with qualitative and quantitative views.
Cross-Functional Collaboration: Partner with and influence teams across the organization, including all business lines, local markets, product and technology, operations and customer service team, to identify CX gaps and opportunities.
Customer Advocacy: Act as the primary advocate for the customer's needs.
Use data and insights to influence decisions and prioritize initiatives that improve satisfaction and loyalty.
Stakeholder Management: Effectively manage and communicate with a wide range of stakeholders, from senior leaders to individual contributors, to build consensus and drive CX initiatives.
Team & Project Management: Lead a team of high-performing project managers to ensure project success.
Analytics and Insight: Utilize data, feedback, and market research to inform strategic decisions and measure the impact of CX initiatives.
Ad-Hoc Projects: Complete ad-hoc tasks and projects as assigned, demonstrating flexibility and a willingness to tackle new challenges.
What you will need:
Experience: 8-10 years of experience in Customer Experience (CX), User Experience (UX), or a related field.
Strategic & Critical Thinking: Proven ability to think at a 'big picture' level, synthesizing complex information to form a clear and actionable strategy.
Collaboration & Communication: Exceptional stakeholder management and interpersonal skills with the ability to influence, lead without direct authority, and also managing conflicts.
Industry Background: Experience in the e-commerce or Online Travel Agency (OTA) space is strongly preferred.
Customer-First Mindset: Customer-focused, and always seeking what is best for the customer in terms of user experience.
Confident, highly self-driven, self-motivated and goal-oriented.
Fluent in spoken and written English.
Fluent Chinese is a plus
Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment
Klook is proud to be an equal opportunity employer.
We hire talented and passionate people of all backgrounds.
We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive.
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Unlock Your Senior Manager Potential: Insight & Career Growth Guide
Real-time Senior Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 62810 jobs in Singapore and 55565 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Klook is currently hiring and seeking a Senior Manager, Customer Experience Strategy to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Manager, Customer Experience Strategy Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Klook adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Manager, Customer Experience Strategy Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Manager, Customer Experience Strategy typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Manager, Customer Experience Strategy interview at Klook, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Klook's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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