Senior Manager – Customer Implementation – Freight Forwarding – APAC

As Senior Manager, Customer Implementation for APAC, you will own the development and execution of DP World's implementation strategy and policy across Freight Forwarding, 4PL, and Contract Logistics.

You will lead a high-performing team to ensure seamless onboarding and rollout of new clients and solutions, optimizing processes and governance to drive consistency, efficiency, and customer satisfaction.

Key Accountabilities

• Define and maintain APAC-wide implementation standards, SOPs, governance, risk controls and compliance frameworks aligned with global best practices.
  
  
• Deliver complex client onboarding and solution rollouts across Freight Forwarding, 4PL and Contract Logistics on time, within scope and budget.
  
  
• Turn client requirements into executable implementation plans by partnering with Sales, Product & IT, Operations, Finance and Legal.
  
  
• Embed trade, customs and safety requirements in all implementation plans, proactively mitigating risks and ensuring smooth go-lives.
  
  
• Establish KPIs, monitor delivery quality and customer satisfaction, and lead continuous improvement to scale best practices.
  
  
• Oversee system configuration, data migration and SOP rollout with IT and Operations to ensure robust, fit-for-purpose solutions.
  
  
• Recruit, coach and develop a high-performing regional implementation team, fostering accountability and collaboration.
  
  
• Act as the primary escalation point, report on progress, resolve issues quickly, and maintain strong client and executive relationships.
  
  

Qualifications, Experience and Skills

• Bachelor's or Master's degree preferred.
  
  
• Proven experience in the Ocean Freight forwarding industry, ideally with large multinational organizations.
  
  
• Demonstrated expertise in Trade Management and Ocean Freight operations.
  
  
• Proven ability to deliver results with a strong commercial mindset and customer-centric approach.
  
  
• Strategic yet action-oriented, with the ability to drive business outcomes.
  
  
• Skilled negotiator with a focus on achieving desired results.
  
  
• Capable of managing virtual, cross-regional teams in a multinational environment.
  
  
• Exceptional networking and interpersonal skills, with confidence in leading large internal and client meetings.
  
  
• Comfortable operating within a complex corporate environment and making high-impact decisions.
  
  
• Passion for coaching and developing talent in a cross-cultural context.
  
  
• Able to travel internationally up to 40%.
  
  

Note: The job title in the advertisement serves the purpose of attracting talent and advertising the position.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO).

We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.

We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

DP World is reshaping the future of global trade to improve lives everywhere.

Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions.

From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer's door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies.

We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW

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