Senior Manager, Learning Quality & Systems (2-Year Contract)
The
Senior Manager, Learning Quality & Systems
plays a critical role in driving excellence in learning operations, systems, and governance.
This role leads a team to ensure high standards of performance, oversees registrar and learning system functions, and leverages data-driven insights to strengthen learning effectiveness.
By ensuring robust governance, quality assurance, and operational efficiency, the incumbent contributes to building a future-ready workforce and delivering impactful learning experiences across the organization.
What You'll Do:
Lead and Manage Operations –
Oversee the registrar function, facilities and a high-performing team to ensure smooth operations, compliance, and a safe learning environment.
Drive Learning Systems Excellence –
Manage the Learning Management System (LMS), resolve system issues, and ensure effective rollout, assignment and tracking of core programmes.
Strengthen Governance & Quality –
Establish and reinforce learning policies, conduct ISO 9001:2015 audits and support external audits to uphold quality standards.
Leverage Data & Analytics –
Conduct learning analytics, consolidate programme reports and propose targeted interventions to enhance learning effectiveness.
Engage Stakeholders & Councils –
Partner with key stakeholders, manage the Certis Corporate University (CCU)Advisory Council and Associate Faculty, and provide strategic and administrative support to ensure alignment and relevance.
What You’ll Bring:
Educational Background –
Degree in any discipline; WSQ Advanced Certificate in Learning and Performance (ACLP) is an advantage.
Leadership Experience –
Proven track record in a leadership/management role, with the ability to guide teams and drive operational excellence.
Learning Systems & Analytics –
Experience in managing learning systems or ed-tech tools, coupled with strong skills in data analytics to inform decision-making.
Sector Knowledge –
Familiarity with Singapore’s adult education sector and/or workplace safety management will be a plus.
Core Competencies –
Strong communication, stakeholder management, and problem-solving skills; adaptable, collaborative, and able to deliver under pressure.
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