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Urgent! Senior Manager, People & Culture (Employee Relations) Job Opening In Singapore, Singapore – Now Hiring Singtel

Senior Manager, People & Culture (Employee Relations)



Job description

Responsibilities:


Leadership & Strategy

  • Lead and manage the People Governance team, providing coaching, mentorship, and guidance.

  • Develop and implement employee relation strategies, policies, and practices aligned with organizational values and legal requirements.

  • Act as a strategic advisor to People & Culture Leaders and Business Leaders on employee relations matters.
  • Case Management

  • Primary point of contact for employees regarding workplace issues, grievances, and complaints.

  • Mediate and resolve conflicts and disputes involving unions, management, employees, or government agencies.

    This includes conducting investigations on employee complaints, allegations of misconduct, conflicts, unauthorized change, and recommend appropriate resolutions.

  • Ensure investigations adhere to investigation protocols, establish facts and identify patterns/systemic issues, and prepare detailed report on findings, conclusions and make recommendations to Management and in accordance with employment laws, regulations, and company policies.

  • Perform data and root cause analysis to identify opportunities for improvement.

  • Coordinate with and assist Internal Audit in employee-related investigations.

  • Advise and educate line managers on lessons learnt from cases investigated and foster a culture of ethical, fair decision-making and behaviour across the organization.

  • Go-to person for case management and provide reliable counsel to People & Culture Leaders.
  • Reporting, Documentation, Process Improvements

  • Maintain accurate records of compliance activities - incident/investigation documentations, reports, training etc.

  • Update management and stakeholders on compliance status and issues.

  • Interact with Group Compliance team, Union, and other stakeholders to stay informed and abreast about changes in employment laws, regulations etc that may affect Singtel Group.

  • Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.

  • Use data insights to recommend proactive measures and process improvements
  • The ideal candidate should have/be

  • Bachelor's degree in human resources or business administration, and is IHRP Certified.

  • At least 8-10 years of related working experience in HR compliance and Industrial Relations from both union and employer’s perspective.

  • Proven experience in leading or managing an employee relation team or function.

  • Solid understanding of Singapore labour laws, regulations, compliance requirements and best practices.

  • Experience in grievance handling and investigations.

  • Strong interpersonal and conflict resolution skills.

  • Excellent communication abilities including presentation skills.

  • Skilled in analysis, problem-solving skills, critical thinking and meticulous attention to detail.

  • Required Skill Profession

    Operations Specialties Managers



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