Urgent! Senior Manager/Assistant Director, Customer Insights and Engagement Job Opening In Singapore, Singapore – Now Hiring Ministry of Defence Singapore
Civil Service College
Permanent/Contract
Closing on 30 Sep 2025
What the role is
As Senior Manager/Assistant Director in the Customer Insights and Engagement team, you are part of a team seeking to strengthen CSC's engagement and strategic partnerships with other public sector agencies.
What you will be working on
As the primary engagement touchpoint of public sector agencies, you will manage a portfolio of public sector agencies to support them on their learning needs as well as develop and implement engagement strategies and initiatives that foster strong relationships with our customers that aligns with CSC's overall business objectives.
You will also drive various engagement initiatives to foster the learning and development community within the Singapore Public Service.
You will facilitate and enable collaborations between internal teams and external stakeholders.
You will hone your analytical mind as you sense-make data aggregated from the collective engagements and interactions with agencies and report key trends and insights back to CSC.
Join us if you:
• Value building strong relationships and networks, and resonate with the impact of human capital development through learning.
• Thrive in a dynamic and fast-paced environment, and enjoy working in a pro-learning organisation.
• Have strong collaborative skills and can effectively manage multiple stakeholders' priorities.
• Are able to translate learning priorities articulated by our external stakeholders into insights on potential learning products and offerings by CSC.
• Are comfortable with data, able to analyse learning trends by agencies and communicating these key insights in a clear manner.
• Are motivated and driven to create value for our public sector agencies seeking capability building opportunities.
What we are looking for
Ideal attributes to be successful in this role:
• A great self-starter, with the ability to develop trusted working connections with colleagues and stakeholders.
• A team player, supportive of colleagues when they need a helping hand or to lend a fresh eye perspective.
• A data storyteller, able to translate formal data into easy-to-understand insights.
• A thoughtful conversationalist, able to have meaningful conversations with key stakeholders, customers and colleagues in order to strengthen sense-making and relationship-building.
Job Requirements
• At least 5 years of relevant working experience in business development, corporate relations, learning and development and/or consultancy projects.
Candidates with human resource training and development and/or public sector working experience would have an advantage.
• Excellent communication and presentation skills, with the ability to effectively convey insights and recommendations to diverse audiences.
• Able to lead projects including setting clear objectives, fostering team collaboration and driving desired outcomes.
• Good interpersonal skills and is resourceful, able to work collaboratively within CSC and with external partners.
• Strong problem-solving and analytical skills, with ability to think and sense-make critically.
• Good knowledge of learning and development trends in adult learning pedagogies will be an advantage.
• Proficiency in business analytics will be an advantage.
About Civil Service College
The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office.
We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service.
CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading.
Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing.
Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.
About your application process
This job is closing on 30 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role.
We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service.
We encourage you to explore and for other roles within Civil Service College or the wider Public Service.
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Great news! Ministry of Defence Singapore is currently hiring and seeking a Senior Manager/Assistant Director, Customer Insights and Engagement to join their team. Feel free to download the job details.
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