Direct message the job poster from Applied Materials South East Asia
Overview
We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
For more than 55 years, our innovations have improved the lives of billions of people around the globe who may never know us by name, but who rely on us every day as they interact with technology.
The world’s brightest minds—visionaries, engineers, scientists—bring their expertise in materials engineering and come together at Applied with a collection of diverse opinions, experiences and backgrounds.
We deliver material innovation that changes the world.
Key Responsibilities
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements.
Manages local inventories and RMA procedure.
Maintains DSO according to goal.
Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Ensures employee satisfaction through:
communication of business progress and all related action.
setting goals and controlling achievements.
establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers.
Develop CE skills.
Spots and develops managerial/other specialist talent.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service.
Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers
reduce cycle time
drive continuous improvement of technical performance
empower the work force.
Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions
Requirement:
Able to work and collaborate with external senior stakeholders
Minimum 6 years of experience in people management
Minimum Bachelor's Degree in relevant discipline
Seniority level
Director
Employment type
Full-time
Job function
Management and Customer Service
Industries
Semiconductor Manufacturing
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