Responsibilities
- Diagnose underlying technical problems or issues causing incidents and disruptions in infrastructure and network operations
- Implement problem management procedures to resolve root causes of infrastructure-related incidents
- Provide end-to-end management of technical issues and problems encountered by users, within an agreed timeframe
- Perform infrastructure configuration and support activities at a higher level of difficulty or complexity
- Develop an action plan and timeline for infrastructure upgrade activities
- Propose ideas for infrastructure related upgrades and improvements based on current and future user needs
- Test infrastructure systems in advance to assess impact of potential upgrades or updates on performance level
- Organise information for the development of user guides and training materials for infrastructure administration activities
- Knowledge and utilization of various tools to understand and troubleshoot network infrastructure issues efficiently.
- Review network performance and determine areas for improvement, to optimise and align network performance with business needs
- Review all change request with high complexity in compliance to standard change management process.
- Assess incidents of network faults or downtime to direct recovery and resolution efforts
- Determine the network updates and maintenance information to be rolled out
- Program basic rules into software-defined networking (SDN) applications
- Monitor the functioning and performance of SDN applications, controllers and components
- Review and recommend changes in network's rules when required, to optimise network performance
- Program adjustments to network-wide traffic flow to meet changing needs
- Create, modify and established new set of standard operating procedure to be executed by engineers is as when it is required.
- Monitor the lifecycle of specific problems
- Diagnose the causes of incidents and problems
- Categorise incidents and problems according to established guidelines
- Identify appropriate solutions to resolve problems
- Implement solutions to address the problem through appropriate control procedures
- Propose solutions to prevent future occurrences of similar problems
- Document information about problems and the appropriate workarounds and resolutions
- Manage all technical escalations from engineers as part of incident management process.
- Implement problem management procedures to resolve root causes of infrastructure-related incidents
Interested candidates, please click APPLY to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform you that only shortlisted candidates will be notified.
Gelangre Reyanelle Gelario | REG No : R
PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394
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