Senior Officer, Corporate Customer Service Support

About the Role

We are looking for a service-oriented and detail-focused Operations and Customer Service personnel to be the main point of contact for our corporate clients.

In this role, you will manage day-to-day corporate fleet operations, handle customer inquiries, resolve issues, and ensure smooth collaboration between internal teams and clients.

Your work will directly contribute to building strong customer relationships and supporting the success of our business.

What You'll Be Doing

• Manage daily corporate fleet functions including vehicle registration/de-registration, card renewals, blacklist requests, and refunds tracking
• Handle incoming calls and respond to corporate customer inquiries promptly and accurately
• Provide information using internal systems such as PowerBI and the Corporate App portal
• Build and maintain strong, trust-based relationships with corporate clients
• Address and resolve customer complaints with effective solutions
• Liaise with internal teams to ensure timely fulfilment of customer requests
• Generate reconciliation and management reports, including monthly reports to MAS
• Follow up on outstanding payments and bad debt collections from corporate clients
• Support ad-hoc administrative and operational duties as required

What We're Looking For

• Proven experience in customer service and stakeholder management
• Strong verbal and written communication skills for both internal and external interactions
• Ability to resolve issues promptly and professionally
• Excellent organisational and time management skills
• Detail-oriented with strong data handling and reporting capabilities
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Word, and other office tools
• Adaptable, with the ability to handle multiple priorities and work under pressure

What we offer

At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement.

You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs.

About us

A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.

A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.

Our innovative initiatives simplify journeys while creating value for commuters.

Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.

If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now.