Senior Officer, Specialist, Collections, Risk Management Group

Senior Officer, Specialist, Collections, Risk Management Group-(WD75749)

Business Function

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile.

We partner with origination teams to provide financing, investments and hedging opportunities to our customers.

To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure

Responsibilities

Manage collection activities of assigned location through team and collection agencies.

Ensure the DCA complies with Bank’s Outsourcing requirement

Review & investigates customer complaints on DCA

Review customer’s settlement proposal when raised by the DCA

Perform Controlled Self-Assessment on the DCA on a month on month basis

Capacity planning for DCA’s from time to time

Check on timely account allocation to the DCA

Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts

Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement.

Knowledge of managing dialers in the past would be an added advantage

Checking of Invoices raised by DCA and tracking for timely payment to DCA’s

Any other responsibility assigned to him/her from time to time by the Supervisor

Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding.

Additional Responsibilities

Working on implementation of Collection Management system for India Consumer business

UAT Testing of various modules of Collection Management system(CMS)

Testing of mobility solution & Agency Management module as part of the CMS implementation

Liasoning with local & regional technology team for timely delivery of various Collection system module

Acting as a back-up to system administrator for CMS

Preparing training document for Collection Management system

Requirements

At least 10 years of experience in Retail Collection(Mortgages, Unsecured Loans, Credit Cards, Small Business Loans)

Graduate/Post Graduate along with sound domain knowledge in Retail Collections

Primary Location

:India-Andhra Pradesh-Vijayawada

Other Locations

:India-Tamil Nadu-Chennai Main

Job

:Operations

Schedule

:Regular

Employee Status

:Full-time:

Job Posting

:Jul 30, 2025, 10:20:13 AM