senior operation manager

Job Description:

• Oversee the overall performance of Service teams within the IBC contract.
  
  
• Responsible for manpower resource planning, budget management, and ensuring compliance to maintain a safe working environment.
  
  
• Oversee and manage the team of Operations Managers, Engineers, Technical personnel, specialists (including direct vendors / sub-contractors) in all the disciplines within the contractual work scope for smooth operations maintenance.
  
  
• Ensure contract compliance and meet or exceed KPIs.
• Foster a culture of service excellence and continuous improvement.
  
  
• Collaborate and works with Accounts Lead to execute strategic business plans, administrative, finance and HR procedure and process.
  
  
• Deliver contractual and ad-hoc reports punctually including monthly reports.
  
  
• Support engineering/technical support during power shutdowns, fire certification renewal, and etc.
  
  
• Uphold safety protocols and crisis management procedures.
  
  
• Oversee vendor relationships and invoicing procedures.
  
  Review price quotes for the procurement of parts, services, and labour for projects.
  
  
• Ensure accurate and timely financial reporting and billing.
  
  
• Manage staff performance, development and recruitment.
  
  
• Enforce compliance with Health, Safety, Environmental and Risk Management policies.
  
  
• Conduct process and procedure training on maintenance, repairs, and FM best practices.
  
  
• Cultivate teamwork, collaboration and personal development within the team.
  
  
• Maintain positive client relationships and conduct/attends meetings on unresolved facility issues.
  
  
• Manage workload, resourcing and succession planning.
  
  
• Any other ad-hoc works assignment by the management/superior.
  
  

Job Requirements:

• Degree in Engineering/Building/ Facilities Management or relevant disciplines and minimum 5 years in similar position as SOM with relevant working experience in similar property type.
  
  
• At least 2 years' experience in providing integrated facility management service.
  
  
• Strong leadership, communication, and stakeholder management skills.
  
  
• Strong technical knowledge of M&E facilities maintenance / building systems, maintenance procedures and regulatory requirements.
  
  
• Excellent facilities management, problem-solving and decision-making skills.
  
  
• Ability to effectively supervise and coordinate a team of contractors and service providers.
  
  
• Good communication and interpersonal skills to liaise with clients and stakeholders.
  
  
• Proficient in using relevant facilities management software and systems.
  
  
• Attend to, lead and guide team members in emergencies (such as major power failure, blackouts, etc.) during and or after office hours.