- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Senior Operations Business Analyst User Experience, Regional Operations.
Urgent! Senior Operations Business Analyst - User Experience, Regional Operations Job Opening In Singapore, Singapore – Now Hiring Shopee
Senior Operations Business Analyst - User Experience, Regional Operations
Join to apply for the
Senior Operations Business Analyst - User Experience, Regional Operations
role at
Shopee
Senior Operations Business Analyst - User Experience, Regional Operations
Join to apply for the
Senior Operations Business Analyst - User Experience, Regional Operations
role at
Shopee
About The Team
Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.
About The Team
Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.
Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets.
To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.
Regional Operations include the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.
Job Description
Create clear and informative dashboards and visualizations to present data in a visually appealing manner, aiding data-driven decision-making
Utilise advanced data models, algorithms, and statistical analyses to identify patterns and trends, providing valuable insights for informed decision-making
Identify new business requirements based on areas of improvement for existing user experience tools, programmes, and processes
Conduct quantitative/qualitative analysis of pain points/common issues from current regional and local operations
Drive root cause analysis, and implement key programs and initiatives to drive improvement of user metrics, including contact rate, CSAT (Customer Satisfaction), and contact time, SOP quality
Support local agents’ performance monitoring and build, maintain and improve our internal training process, systems and knowledge base
Collaborate with various stakeholders, including product owners, developers, and local operations teams to deliver on user experience projects
Requirements
3 to 5 years of professional experience in user-centric roles / organisations with strong analytical and problem-solving skills culture
Experience working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions
Ability to generate impactful insights with in-depth understanding of users’ needs on ecommerce platforms
Experience/proficiency in SQL/Python is a must
Understanding of topics such as CSAT, NPS (Net Promoter Score), or other user experience metrics is a big plus
Ability to view different aspects of a project from a macro perspective while having an eye for detail
Ability to communicate and coordinate processes and projects in a clear and succinct manner to internal and external stakeholders
Ability to thrive in a dynamic and collaborative environment to make an impact and drive business goals
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Internet Marketplace Platforms and Technology, Information and Internet
Referrals increase your chances of interviewing at Shopee by 2x
Sign in to set job alerts for “Senior Business Analyst” roles.
Business Analyst, Revenue Management APAC (12 month contract)
Associate/Senior Associate, Business Analyst, Business Consulting
Senior Business Analyst - Regional Logistics
Senior Business Analyst - Health Insurance (Fully Remote)
Analyst, GrabRentals PHV Business Projects
Digital Business Analyst (Multiple Headcounts)
We’re unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Senior Operations Potential: Insight & Career Growth Guide
Real-time Senior Operations Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Operations in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 36468 jobs in Singapore and 32207 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Shopee is currently hiring and seeking a Senior Operations Business Analyst User Experience, Regional Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Operations Business Analyst User Experience, Regional Operations Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shopee adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Operations Business Analyst User Experience, Regional Operations Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Operations Business Analyst User Experience, Regional Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Senior Operations Business Analyst User Experience, Regional Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Operations Business Analyst User Experience, Regional Operations interview at Shopee, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Shopee's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Senior Operations Business Analyst User Experience, Regional Operations is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!