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Urgent! Senior Operations/ Supervisor, Passenger Service Operations Job Opening In Central Singapore Community Development Council – Now Hiring Singapore Cruise Centre Pte Ltd

Senior Operations/ Supervisor, Passenger Service Operations



Job description

Key role:

Oversee and coordinate terminal operations to ensure smooth passenger flow and efficient service delivery for both departing and arriving passengers, maintaining a high standard of safety, service, and operational excellence.

Essential Duties and Responsibilities:

1.

Operational Supervision

  • Lead and supervise Passenger Service Executives and Associates in the day-to-day terminal operations, including baggage check-in, boarding, and disembarkation activities.

  • Plan, allocate, and monitor manpower deployment to ensure adequate coverage during peak and off-peak hours.

  • Ensure all operational procedures are carried out in accordance with established SOPs and service standards.

  • Conduct on-the-ground checks to ensure smooth operations and resolve issues promptly.

2.

Baggage Check-in Operations

  • Supervise check-in counters and ensure timely processing of passengers and baggage.

  • Verify proper documentation and compliance with travel and security requirements.

  • Oversee baggage handling, tagging accuracy, and excess baggage transactions.

  • Support and guide staff in handling passenger queries or service recovery situations.

3.

Passenger Handling at Boarding Gate / Pontoon

  • Oversee boarding preparations and ensure pre-boarding SOPs are executed efficiently, including ferry arrival coordination and passenger reconciliation.

  • Ensure accurate and timely updates in the SPOS Boarding Module.

  • Supervise boarding and disembarkation to ensure passenger safety, crowd control, and service quality.

  • Coordinate closely with Cruise Control Centre and jetty teams for ferry readiness and boarding clearance.

  • Lead the team in managing special assistance requests or on-site contingencies.

4.

Arrival / Disembarkation Operations

  • Oversee passenger disembarkation to ensure smooth flow and adherence to safety standards.

  • Coordinate with porters and ground staff to assist arriving passengers, including those with special needs.

  • Ensure pontoon and terminal areas are well prepared and maintained prior to ferry arrival.

5.

Safety, Security and Compliance

  • Conduct regular inspections to ensure safety, cleanliness, and security compliance within terminal premises.

  • Identify and report operational risks or non-conformances; follow up on corrective actions.

  • Promote and uphold a strong safety and service culture within the team.

  • Serve as the first point of escalation during incidents and support investigations or follow-up reports.

Competencies:

  • Working knowledge on Ferry SOPs on Baggage check-in, Boarding gate, Departure/Arrival process.

  • Working knowledge on SPOS, able to navigate and operate the SPOS's modules efficiently.

  • Educational qualifications required: Higher NITEC and above.

  • Added advantage for those who are CERT certified.

ABOUT SINGAPORE CRUISE CENTRE ) Singapore Cruise Centre, a wholly owned subsidiary of Mapletree Investments, manages and operates 3 ferry terminals and 1 award-winning international cruise terminal in Singapore - HarbourFront Passenger Terminal, Tanah Merah Ferry Terminal and Pasir Panjang Ferry Terminal.

With over 30 years in the business, SCCPL has honed both operational excellence and a deep knowledge of the cruise and ferry business.


Required Skill Profession

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