Senior Partner Solutions Engineer

Job description

About The Role
Role Overview
Shopify empowers millions of merchants worldwide, simplifying complexities inherent in enterprise commerce.

We cater to high growth, high volume merchants, providing the scalability, reliability, and flexibility they need to excel.

Shopify and the Partner ecosystem are rapidly evolving, and we're both building tools and experiences for some of the world's biggest brands.

Partner Solutions Engineers play an integral role in this journey, and that's where you come in...

As a Partner Solutions Engineer, your primary role is to provide enterprise agencies with comprehensive technical knowledge of the Shopify platform.

This will encompass a range of engagements such as onboarding, certification, ongoing training, and consulting.

Your key responsibility will be to break down technical barriers, enabling our Partners to deliver more effective services specifically tailored for high growth, high volume merchants.

This directly contributes to accelerating revenue growth.

By fostering close relationships with our Partners, you'll facilitate the seamless transition of top-tier merchants to Shopify, ensuring their needs are met, and their businesses continue to thrive.

You will have the opportunity to engage directly with our Partners, particularly their technical and sales teams.

These interactions will involve high-level, solutions-focused discussions about the Shopify platform, their technology stack, and their merchants' overarching goals.

This role is remote-based, regionally-focused, requiring occasional travel for on-site partner visits.

Requirements For The Role

• Experience in enterprise ecommerce, digital agencies, solutions engineering, or customer onboarding roles, with the versatility to support a broad range of industries and business types.
  
  
• Mastery of Shopify's capabilities, application ecosystem, and integrations.
  
  
• The ability to educate and align partners on Shopify's commerce vision, roadmap, and strategies.
  
  
• Exceptional interpersonal and communication skills to facilitate and manage interactions with diverse groups, both technical and non-technical.
  
  
• Analytical skills, coupled with an understanding of ecommerce best practices, the commerce ecosystem, industry trends, and technology vendor landscape.
  
  
• Development experience to effectively communicate with developers and technology teams (knowledge of Liquid, Ruby, JS, HTML, CSS, etc.
  
  is beneficial).
  
  
• Proficiency in Shopify APIs (REST and GraphQL) to guide partners in creating custom apps.
  
  
• Familiarity with development lifecycles, version control systems, and development environments
• A solutions mindset, enabling our largest and advanced Partners to push the boundaries of commerce with custom-built solutions.
  
  
• A commercial mindset to understand the broader business and commercial implications beyond pure technical implementation.
  
  
• A passion for training and enabling others to excel.
  
  
• Strong time management and prioritisation skills to handle multiple concurrent requests and the ability to re-prioritise on an ongoing basis.
  
  
• Adaptability to thrive on change, perform effectively as part of a team and as an individual contributor, and work across local, regional, and global dimensions in a rapidly evolving, matrixed organisation.
  
  

Responsibilities

• Understanding and articulating Shopify's competitive strengths to our partners.
  
  
• Educating and onboarding prospective partners by collaborating with various partnership teams to determine the optimal technical learning path for each partner, and subsequently assisting them in overcoming any challenges.
  
  Design and deliver regional, reusable enablement (playbooks, demos, patterns, POCs) and co-run webinars and Education Days; localize content for SEA/IN/KR
• Contributing to programs and playbooks designed to enable partners at scale.
  
  
• Delivering customised training sessions to strategic partners.
  
  
• Collaborating with internal Shopify teams to enhance partner and merchant experiences, and to foster internal technical knowledge.
  
  
• Lean in early in partner led deals: supporting merchant discovery, pre-qualified POC creation, merchant prospect's online store audits, and RFP/RFI qualification support; partner-coaching on solution options
• Supporting partnership teams in validating the technical claims of a partner's value proposition and identifying the relevant audience for that partner.
  
  
• Identifying opportunities for, and participating in, case studies and events that increase partner engagement and pipeline.
  
  
• Speaking at and attending events to advocate for Shopify to current and prospective partners, as well as technical audiences.
  
  

About Shopify
Opportunity is not evenly distributed.

Shopify puts independence within reach for anyone with a dream to start a business.

We propel entrepreneurs and enterprises to scale the heights of their potential.

Since 2006, we've grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people's lives as much as it transforms your own.

This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos.

Shopifolk thrive on that and are comfortable being uncomfortable.

That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Required Skill Profession

Other General