This position is responsible for supporting the Commercial Business team in resolving technical queries from customers and coordinating activities with various stakeholders across cross-functional departments within the organization.
The role ensures that operations are carried out effectively to meet the final deliverables of the build plan.
Job Description
Conduct product qualification and ensure intended specifications are achieved.
Develop new or improve existing processes and documentation for assembly builds to achieve sustainable production yields.
Design and qualify tooling/fixtures necessary to support product builds.
Introduce new technology capabilities to enable the manufacturing of new NPI assemblies.
Provide technical support to the Sales & Marketing team for customer inquiries.
Review technical data packs for NPI products or new product variants for RFQ purposes and in-house manufacturing feasibility assessments.
Provide technical recommendations or conduct evaluations in response to customer inquiries.
Introduce value-added services such as product design improvement recommendations or troubleshooting support at higher-level system integration at the customer’s site.
Plan and support key activities related to build plan completion and product qualification.
Support the Planning Team in developing realistic build schedules for NPI product assemblies.
Coordinate work activities with cross-functional stakeholders to ensure the build plan remains on track.
Review and translate customers' product quality specifications into internal manufacturing requirements to ensure product quality performance.
Perform in-depth root cause analysis of product failures/returns and recommend practical solutions.
Develop the Assembly Process Sheet (APS) with work instructions for production teams to carry out assembly builds.
Provide accurate routing details in accordance with the APS.
Create Standard Operating Procedures (SOPs) for critical processes used in assembly production.
Review and enhance existing process methodologies to improve manufacturing KPIs such as process yield, scrap rates, and productivity.
Job Requirements
Degree in Mechatronics/Electrical & Electronics.
Diploma holders with an extensive portfolio of achievements will also be considered.
Minimum of 3 years’ experience in NPI or process engineering-related fields.
Prior experience in the semiconductor equipment or optics industry will be advantageous.
Proficient in MS Word, PowerPoint, and Excel.
Skilled in drawing software such as AutoCAD or SolidWorks.
Familiar with engineering tools: 8D, Root Cause Analysis, PFMEA, CPK Analysis, and Gauge R&R analysis.
Knowledge of cleanroom protocols.
Self-initiative and innovative in deriving solutions.
Ability to lead cross-functional teams in resolving technical issues.
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