Overview
Senior Product Manager role at Klook .
Responsibilities
- Understand the competitive payment & fraud landscape in local markets, discover market insights and identify customer pain points
- Act as payment & fraud expert / consultant for the product internally and externally, and as the primary product contact for queries related to the product
- Partner with finance and business stakeholders in evaluating payment gateway/acquiring related objectives and needs
- Manage payment partners & fraud solution providers in any product related engagement to build innovative payments products for our customers
- Collaborate with engineering, design, analytics and customer-facing teams, manage configurations, develop best practice processes and deliver future enhancements
- Review and analyze existing payment systems & fraud tools and data for its effectiveness, drive system enhancements, upgrades and modifications
- Lead the design, resource management, implementation and support of new modules in payment systems & fraud tools
- Ensure documentation and procedures are complete
- Provide leadership that adheres to company's culture and standards that values teamwork, innovation, and customer service
Requirements
- Bachelor's Degree in Information Systems, Computer Science, or equivalent
- At least 5 years of related experience
- Experience working in a MNC and within a matrix organization, eCommerce background is a plus
- Experience in payment processing, acquiring, and fraud management strongly preferred
- Fluency in spoken and written English and Mandarin Chinese for liaison with regional stakeholders
- Exceptional stakeholder management, communication and interpersonal skills are required to present strategies and solutions to both technical and non-technical audiences
- Excellent project management skills and ability to effectively juggle multiple projects at one time and meet project deadlines
- Demonstrated track record of process improvements and desire to implement best practices
- Obsessed about continuous product improvement
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