Senior Project Engineer

Key Responsibilities:

• Team Management:
  • Hiring, training, and developing team members.
    
    
  • Setting performance goals and conducting performance reviews.
    
    
  • Motivating and inspiring the team to achieve targets.
    
    
  • Addressing team conflicts and resolving issues.
    
    
• Customer Service:
  • Ensuring high-quality customer service delivery.
    
    
  • Handling escalated customer issues and complaints.
    
    
  • Identifying customer needs and expectations.
    
    
  • Implementing strategies to improve customer satisfaction.
    
    
• Operational Efficiency:
  • Monitoring team performance and identifying areas for improvement.
    
    
  • Streamlining processes and implementing best practices.
    
    
  • Utilizing tools and technology to optimize service delivery.
    
    
  • Managing team schedules and resource allocation.
    
    
• Quality Assurance:
  • Ensuring adherence to service level agreements (SLAs).
    
    
  • Implementing quality control measures.
    
    
  • Analyzing customer feedback and implementing necessary changes.
    
    
• Problem Solving:
  • Identifying and resolving technical issues.
    
    
  • Troubleshooting system failures and errors.
    
    
  • Implementing solutions to prevent recurring problems.
    
    

Required Skills and Qualifications:

• Leadership Skills: Ability to lead, motivate, and inspire a team.
  
  
• Communication Skills: Strong verbal and written communication skills.
  
  
• Problem-Solving Skills: Ability to analyze problems and develop effective solutions.
  
  
• Technical Expertise: Knowledge of relevant software and hardware.
  
  
• Customer Service Skills: Empathy, patience, and a customer-centric approach.
  
  
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
  
  
• Attention to Detail: Meticulous attention to detail and accuracy.