Senior Quantitative User Experience Researcher (Frontend) (Bangkok based, Relocation provided)

Job description

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more.

We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more.

Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration.

We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.


Our Purpose -
Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in.

It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team united by a passion to make an impact.

Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

We have only scratched the surface.

The online travel industry is dynamic and competitive.

We aim to deliver compelling designs that create a world-class customer experience.

You will have a key role in defining the future of our products that reach millions of customers.

We operate in a startup-like environment.

Work in the heart of Asia.

This is an opportunity to live in Bangkok with relocation support.


Senior UX Researchers have breadth and depth of research method skills applicable to a wide range of questions, with a track record of research success and organizational impact.

The Senior UX Researcher integrates research into the work of colleagues to maximize impact and translate research into strategic assets.


Qualifications:
Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field.


10+ years of relevant experience in consumer-facing business domains.


Expert in Quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts).


Experience with Qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing).


Comfortable with planning, scoping, conducting, analyzing and communicating research.


Experience evaluating, negotiating, and working with external research vendors.


Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data.


Strong critical thinking, storytelling, and communication skills (English).


Enjoys collaborative work in a data-driven, creative environment.


Responsibilities
Conducts research end-to-end for high impact, guiding stakeholders to collaborate with research for their goals.


Initiates research efforts aligned with Product Vertical goals and long-term business understanding.


Formulates programmes of study and knowledge sharing aligned with strategic objectives.


Leads cross-stakeholder projects and mentors others in research techniques.


Evaluates pros and cons of various methodologies and ensures high-quality execution.


Research Skills
Evaluates research opportunities, including ambiguous requests, assessing importance, urgency, and impact.


Manages, challenges, and shapes inbound research requests; proposes solid projects or programs.


Executes projects with multiple methods, including mixed methods and innovative approaches.


Deep understanding of quantitative and qualitative research and when to apply each.


Deep domain/expertise in at least one area (e.g., Pricing) or user type, or method.


Triangulates findings across methods to ensure depth of insight.


Maximizes value of research via secondary research and expert inspection.


Proficient with software tools for surveys, diary studies, analysis, etc.; applies the right tool to the problem.


Knowledge of GDPR, data compliance and ethics in all activities.


Communication & Collaboration
Drives cross-discipline collaboration via research insights.


Collaborates with other researchers and disciplines with shared ownership.


Excellent communication tailored to different audiences; open to feedback.


Contributes to standards of research excellence across the organization.


Location and Eligibility
This position is open to worldwide candidates with relocation assistance to Bangkok, Thailand.


Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Information Technology
Industries : Technology, Information and Internet
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations.

We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We may keep your application on file for future vacancies and you can request removal at any time.

For details, please read our privacy policy.


Disclaimer
We do not accept unsolicited third-party or agency submissions.

If we receive such submissions, we reserve the right to hire directly without paying a recruitment fee.


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Required Skill Profession

Other General