Senior Sales Engineer

Job description

About Cybereason
Cybereason is the champion for today's cyber defenders, with a future-ready attack protection

platform that extends from the endpoint, to the enterprise, to everywhere.

We are a global

cybersecurity technology leader that provides Endpoint Detection and Response (EDR),

Extended Detection and Response (XDR), and a suite of Managed Security Services (MAS).

Our operation-centric approach reverses the adversary advantage, empowering defenders to

end attacks with a single click.

We are looking for a dynamic and results-driven APAC Sales

Manager to lead our growth and expand our presence in this critical region.

Job Summary
The APAC Sales Engineer is a crucial technical role that serves as the primary technical liaison

for our partners, customers, and the regional sales team.

This position is the technical backbone

for our channel-centric business model, providing pre-sales and select post-sales technical

support.

The ideal candidate will be a master at technical communication, hands-on execution

of proof of concepts (POCs), and troubleshooting.

The role requires deep technical knowledge

of EDR, XDR, and MDR/MSS to empower our channel partners and drive business growth

across the region.

Key Responsibilities

• Channel & Partner Technical Enablement:
• Technical Responses: Lead and provide expert technical responses to all Requests for

Information (RFIs) and Requests for Proposals (RFPs) from partners.

Collaborate with

partner technical teams to craft comprehensive, accurate, and compelling submissions

that highlight Cybereason's value proposition.

• Technical Training: Plan and deliver technical training, workshops, and enablement

sessions to channel partners to ensure they are fully capable of selling, demonstrating,

and supporting Cybereason solutions independently.

This includes guidance on product

features, use cases, competitive differentiators, and best practices.

• Q&A and Guidance: Serve as the go-to technical resource for the partner ecosystem,

providing clear and concise answers to technical questions.

Offer guidance on effective

demo delivery, troubleshooting techniques, and overcoming technical challenges.

• Proof of Concept (POC) Management & Execution:
• Strategic Planning: Collaborate with partners and end-customers to meticulously plan

and scope POCs, defining a clear Statement of Work (SOW) and measurable success

criteria.

• Hands-on Execution: Lead the end-to-end execution of POCs, including platform

deployment, configuration, and a guided test-run of the platform's capabilities to

demonstrate value and prove a compelling ROI.

• Troubleshooting: Proactively troubleshoot any technical issues that arise during POCs,

ensuring a smooth and successful evaluation for the customer.

• Direct Support to Regional Sales Director:
• Technical Q&A and Demos: Provide expert technical support to the Regional Sales
• Director during sales calls and meetings with strategic accounts and partners.
  
  This includes leading product demonstrations and tailoring them to the specific needs of the

audience.

• Business Growth Enablement: Contribute to the development of technical sales

strategies, offering insights on competitive positioning, market trends, and the product

roadmap to enable business growth.

• Pipeline Support: Provide technical validation of opportunities and ensure the technical

aspects of the sales cycle are on track to support the sales forecast.

• Post-Sales Technical Information Support:
• Customer & Partner Guidance: Provide technical information and guidance to partners

and customers in the post-sales phase.

This includes answering questions related to

product features, integrations, best practices for deployment, and troubleshooting.

• Collaboration with Support: Act as a bridge between the customer/partner and the official

support teams, ensuring smooth handover and providing context for technical inquiries.

• Documentation: Assist in providing and explaining relevant technical documentation,

release notes, and knowledge base articles to partners and customers to help them

maximize their use of the Cybereason platform.

Qualifications
 Bachelor's degree in Computer Science, Information Technology, or a related field;

relevant cybersecurity certifications (e.g., CISSP, SANS, OSCP) are a significant plus.

 5 years of experience in a pre-sales or Sales Engineer role within the cybersecurity

industry.

 In-depth, hands-on experience with Endpoint Detection and Response (EDR), Extended

Detection and Response (XDR), and Managed Detection and Response (MDR) or

Managed Security Services (MSS) platforms.

 Proven experience in a channel-focused sales model, including partner enablement and

direct technical support.

 Exceptional presentation, demonstration, and troubleshooting skills, with the ability to

articulate complex technical concepts to both technical and non-technical audiences.

 Strong problem-solving skills and the ability to operate independently.

 Excellent communication, interpersonal, and documentation skills.

 Willingness and ability to travel throughout the APAC region as required.

More About Cybereason
Our culture and how we operate reflects in our shared values.

Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization.

We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values

• Win As One: The power of an individual is less than the power of a team.
  
  
• Ever Evolving: Change keeps us at the forefront, so we encourage it.
  
  
• Daring: To achieve the impossible, we must dare to be different.
  
  
• Obsessed with Customers: We believe gaining our customers' trust is the most important part of what we do.
  
  
• Never Give Up: We are tenacious and resilient, and we never stop.
  
  
• UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
  
  

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere #Defenders

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles.

Required Skill Profession

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