About the Role
We are seeking a proactive and detail-oriented
Service Coordinator / Senior Service Coordinator
to support our daily service operations.
This role is key to ensuring seamless coordination between customers, engineers, and internal teams, delivering efficient service and a positive customer experience.
Key Responsibilities
Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
Prepare and process quotations, job orders, and service charge documentation.
Schedule and prioritize customer service requests based on urgency and available resources.
Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
Track service history and follow up with customers to confirm satisfaction after service completion.
Provide regular account updates and progress reports to the Service Manager, Assistant Service Manager, or Lead Coordinator.
Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
Support customer audits and inspections by preparing and providing necessary documentation.
Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
Arrange travel bookings and air ticket reservations when required.
Manage material and parts requisition for subcontractors, technicians, or engineers.
Ensure all records, schedules, and filing systems are well maintained and organized.
Coordinate project and service schedules for all service personnel.
Manage warranty claims for various equipment.
Perform other ad-hoc duties as assigned by the Manager.
Skills & Competencies
Proficient in Microsoft Office (Word, Excel, Outlook).
Strong coordination and communication skills.
Organized, detail-oriented, and able to multitask effectively.
Customer-focused with a proactive and problem-solving approach.
Education & Experience
GCE ‘N’ / ‘O’ / ‘A’ Level with
3–4 years
of relevant working experience,
OR
Diploma in
Business Administration
or equivalent with
1–2 years
of related working experience.
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