Overview
Senior Service Engineer (Up to 2 weeks standby per month)
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
Check out our benefits at Danaher Benefits Info.
In This Role, You Will Have The Opportunity To
Diagnosing and resolving high-complexity technical issues escalated from distributors or customers, leveraging data-driven insights and creative troubleshooting.
Develop and document best practices for recurring problems, reducing resolution time and improving service quality.
Serve as the Primary Engineer for strategic accounts, building relationships with key stakeholders to understand their needs and pain points.
Lead cross-functional projects to redesign service workflows (e.g., remote diagnostics, spare parts logistics) that reduce costs and improve turnaround time.
Propose and test new service offerings (e.g., training programs, extended warranties) to enhance customer value.
Essential Requirements
Education – Degree or equivalent in Engineering
Experience – 8+ years in field service, with at least 3 years in a customer-facing technical advisory role
Required Skill – Proven ability to resolve multi-faceted technical issues under pressure.
Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate responses and advice to customers when handling enquiries.
Fluent in English.
Travel, Vehicle & Physical/Environment Requirements
Good have a valid driver’s license with an acceptable driving record
Plus
Experience in designing training programs or technical documentation to uplift team capabilities.
Proficiency in automation and understanding how automation helps integrate workflow
Project management skills for leading service innovation pilots.
Remote Work & Company Information
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
This position is eligible for a remote work arrangement in which you can work remotely from your home.
Additional information about this remote work arrangement will be provided by your interview team.
Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
For more information, visit
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